Newcomer

Solved

Live streaming to Facebook Page not working

Forum|Forum|2 years ago
May 8, 2023
22 replies
1 view

I used to stream to my facebook page, but since last week I've not been able to stream to my active page as I the drop down like is not showing my active page.

Instead the drop down list were showing the inactive pages .

What has changed ? and what do I need to do to be able to stream to my active page again ?

Best answer by Ray_Harwood

I've tried that, it still does not show the pages I manage, only my personal profile.

I've checked every possible settings.

Zoom doesn't stream to my page anymore...

Hi, @IreneNRB.

See this post for info:

https://community.zoom.com/t5/Meetings/Livestreaming-to-Facebook-GROUPS-now-requires-Custom-RTMP/td-p/176148

J

Jameswalter

Newcomer

If you are experiencing issues with live streaming to your Facebook Page, here are a few things you can try:

Check your Facebook settings: Make sure that your Facebook Page is set up for live streaming. Go to your Page settings and click on the "Videos" tab. Under "Live videos," check that the "Stream key" and "Server URL" are correctly set up.

Check your streaming software: Make sure that your streaming software (e.g. OBS, Wirecast) is correctly configured to stream to Facebook. Check that you have entered the correct stream key and server URL in your software's settings.

Check your internet connection: Live streaming requires a stable and fast internet connection. Make sure that your internet connection is stable and fast enough to support live streaming.

D

Dawn8

Newcomer

I have no 'live' videos tab in Settings. I have checked 'media', 'posts' and everything in-between. If I can't stream to the 2 FB Pages I really need to, I have to find another platform that can. There are 8 other Pages I can stream to, but I don't need to stream to them. The 2 I need to stream to, are not on the drop-down menu!

G

gwenrichardson

Newcomer

I've been livestreaming to FB via Zoom weekly for three years to one of the pages I manage which has 90K followers. Yesterday when I tried it my list of managed pages wasn't there and the only options were to my timeline or to select a group. I checked all the settings and everything seems to be set correctly. Also, I changed nothing on FB or Zoom prior to the inability to select a page I manage. The only thing I can think of is that I updated Chrome earlier in the day. Could that be the problem? Any guidance would be appreciate as the livestream is an integral part of my business. Thank you.

B

bgillmer

Newcomer

I have the same issue. I have been streaming directly to FB from zoom. I think this might be related to Business Suite. Does anyone have any insight?

F

frgaastmatthews

Newcomer

I have had the exact same issue this week. The same thing happened to my organization's live stream with a Mevo camera.

P

Padretacho

Newcomer

I have the same issue today, any help?

G

gwenrichardson

Newcomer

Not so far. The support person doesn't seem to understand the difference between Groups and Fan Pages (pages I manage). It's frustrating. Hope to get a fix for it soon.

G

gwenrichardson

Newcomer

At least I know I'm not the only one experiencing this problem.

D

DonSTL

Newcomer

I have the same issue. A FB page just dropped off my list. Other FB pages remain. Nothing was changed on my side.

S

Sheena41

Newcomer

I am actually experiencing the same problem at this time which is frustrating considering we use live streams for many of our zoom webinars. Facebook Page is no longer listed as an option in the dropdown menu - for some reason I am seeing groups and my timeline only - which never occurred before. I hope zoom fixes this pronto.

L

LauraEmprende

Newcomer

I am experiencing the same problem, it's frustrating because Zoom support does not offer a right answer... I guess we will just have to wait...

G

gwenrichardson

Newcomer

The Zoom support people don't seem to understand the difference between a FB business/fan page and a FB group. The business page access is what's missing when I tried to go live. Frustrating.

J

Joanna26

Newcomer

I have the same problem and so frustrating as I had a schedued webinar! I have not changed anything in fb settings or zoom. If this stays like that I would need to quit zoom and go to stream yard

But i ma glad i am not alone with this problem

J

JMGO

Newcomer

Having the same issu here. Facebook page option doesn't appear anymore... just timeline.

G

gwenrichardson

Newcomer

The issue appears to be resolved. I'm keeping my fingers crossed.

B

bgillmer

Newcomer

Hi Gwen, my business pages are showing up again in Zoom to stream.

CarlaA

Community Manager

Hi everyone! I am happy to hear that the issue seems to be resolved for some of you. It may have been a temporary glitch in connection with Zoom and Facebook. Nonetheless, I'm sorry for the inconvenience this has caused you.

If you are still experiencing issues with Facebook Livestream, please clear your browser's cache and cookies and see if this resolves the issue. In case you've already done so, you might want to consider trying a different browser to see if that resolves the issue. Additionally, just to ensure everything is in order, kindly confirm whether Zoom has been blocked in the Facebook page settings. You can refer to the screenshot I've attached below for guidance.