AI Companion Setting "Locked by admin"

Hi @satikusala 

If you are an admin on your account, then you should be able to access all the AI Companion settings at the account-level Settings page. There you can unlock the setting and enable it. 

If your account has different user groups with differing access-levels, you might check the Group-level settings page instead, as you might be in a group with AI Companion disabled and locked there, instead of at the account-level. 

This article has more information about how to enable AI Companion settings: https://support.zoom.us/hc/en-us/articles/17396873863309

Hope that helps and let me know if you have any further questions. Otherwise, make sure to mark the solution as accepted if this information is what you needed.

Again, I really appreciate your response. Again it is not clear to me why an "account owner" does not have "admin" rights and how one can give the account owner admin rights. Thanks again. 

Hi @satikusala 

The account owner has the same permissions as an admin, and more actually, so there shouldn't be anything additional to do for you to have the necessary admin rights. 

Let's try a few other things: 

• Make sure you're opening the Account-level settings page here: https://zoom.us/account/setting
• Try opening that page with a different browser than what you're currently using
• Try restarting your computer and opening the settings page again. 

Hello - I had the same problem today. I have a Pro account and I'm the owner so I should have admin rights. I noticed in the article Bort linked to that it says " AI Companion may not be available for select verticals and select regional customers". What does this mean? Are we in some disqualified group? Please do get back to us on this topic, it's very frustrating. 

I had the same problem. In my Vivaldi Browser it didn't work. But on Firefox I could change this settings.

I have tried Edge and Goolge and cannot access the toggle. It still says Admin Locked

I'm having the same problem and have tried in multiple browsers.

Same problem here. I'd like to try the AI Companion.

I had the same problem - I'm the owner but it said locked by admin and I couldn't toggle on AI Companion even in multiple browsers. I was only able to change an AI recording toggle. I managed to get it working by: 

- Toggling on the AI Recording
- Opening a Zoom meeting in the client/mac app
- Clicking 'more' and then AI Companion in the meeting
- Following the prompt that appeared to return to settings and turn AI Companion on
- New settings appeared and I was able to adjust

Hope this helps!

Exact same problem.
Doesn't make sense that as the account owner, I'm locked out of changing this setting. When I can change other settings.