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Explorer
nonprofittechie
Explorer
Oct 11, 2022 2:28 PM UTC
Question

When will blocking 'anonymous' callers be an option?

I realize there is another recent post about blocking anonymous callers - yet it's marked resolved without actually being a resolution.

 

I've just received 5-6 back-to-back calls from "anonymous" Caller ID, all leaving the same automated message about 'press one to complete your order". It's ridiculous that I cannot block these.

 

When is Zoom going to code something into their setup that allows us to block these? It's becoming a rampant issue.

 

Thank you!

    4 replies

    Creator III
    enielsen
    Creator III
    Oct 11, 2022 3:03 PM UTC

    In your Settings in the web portal, you can enable  Block Calls without Caller ID

    Is that not working for you? Also there is a beta spam blocking project you could ask Zoom to join.

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    Explorer
    nonprofittechieAuthor
    Explorer
    Oct 11, 2022 3:15 PM UTC

    It's already blocked on my settings, and it's been made clear in other posts that "anonymous" doesn't qualify as "no caller ID" oddly enough. Do you know how I can find out more about the beta spam blocking project?

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    Creator III
    enielsen
    Creator III
    Oct 11, 2022 3:37 PM UTC

    Hmm, don't know. Contact your Zoom service rep or make a Zoom ticket I suppose?

    Zoom also supports STIR/SHAKEN protocol which basically manifests as whether the call is marked with a checkmark as verified. Though there are some issues getting fixed with that. Basically the verified is supposed to mean the caller is at attestation level A so should be fully verified - though could still be a "cold caller" type spam. But - as far as I know - so far there is no option to block all non-verified calls.

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    Eliot
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    Oct 11, 2022 7:42 PM UTC

    you can block calls without caller id.  please see:

    Managing the blocked list – Zoom Support

     

    i set my iphone settings->phone->show my caller id->off

    made t-mobile call on my zoom phone and call showed 'anonymous'.

     

    changed zoom phone settings to block calls without caller id.

    zoom->account settings->zoom phone->Block Calls without Caller ID->on

    when i called from my iphone using t-mobile,  with 'show my caller id -  off' to my zoom phone number, i got 'the person you are trying to reach is not available.  goodbye.'

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