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This morning I tried to open Zoom to join a meeting on my Windows laptop. I got a message "Your app version needs to be 5.10.3 or higher to sign in. Please contact your IT team to update your app."
First, when I go to support to get an update, it tells me I have to sign in, which I can't do (see above).
Second, I am a sole proprietor, I don't have an IT team.
What do I have to do?
Sorry to hear you have sign-in troubles to update your Zoom app. Here are the troubleshooting instructions for you:
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
Haven't found an answer yet. I keep going in circles. Have initiated a support ticket, and they are still sending me in the same circles. It's been 3 hours and still unable to use Zoom. I had to do weekly team meeting by conference call.
Zoom? Will you help us with this? We can't be going through this every 3 months.
Ok, I found a solution. I used the "zoom clean" option mentioned at the bottom of this article. I was able to completely uninstall and reload the new version and now I'm up and running! Hope it works for you guys!
It sounds like by doing the Zoom clean, I would lose all of my Zoom meeting that are already scheduled for clients. How can I update without having to lose all of that. I certainly don't want to go through this every 3 months.
Have the same problem with an office of 30 people. Yesterday we uninstalled (also via Windows Add/Remove) and reinstalled from zoom.us downloads companywide. Today I'm getting reports of the same error again.
Wondering if anyone has any news. CleanZoom or not, no matter how we uninstall and reinstall...within 1-3 days all our users still have the same error. We've also tracked that once again Zoom is moving the install location from program files to roaming profile folders. The last time this happened our users had issues too.
Today I can't even elevate a call to a meeting between two users in our office. The other end simply says waiting for the host to start the meeting. Today, our team also reported several quality issues today and one user simply can't get zoom open at all....even with clean zoom and a reboot. Will update if support has anything...