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shared screen pauses when zoom tools are used

nfarmer
Newcomer
Newcomer

‎2021-09-13 05:43 PM

I am a secondary teacher trying to run remote classes.

When I am sharing a screen (eg: video, powerpoint, whatever) if I access ANY zoom tools (chat, allow participants in, etc...) my sharing gets paused - if it is a video, it pauses and I must tap again to restart, if it is a powerpoint, I must tap before i can continue moving through the powerpoint etc...

This did not happen to me previously - it just randomly started.

I have spent many hours trawling through "how to" posts and videos and zoom instructions and tutorials - I cannot find how to fix this issue.

If you have the answer, please, please, please share.

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1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-09-20 07:36 AM

Hey @nfarmer, I tried duplicating your issue and I wasn't able to reproduce it. Have you tried uninstalling and reinstalling Zoom? This will also update you to the latest version of Zoom if you haven't already upgraded. 

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