You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-12-06 01:54 PM
When I try to upload a .mov video file created by my iPhone, I get a "Unsupported format. Please upload a different file." message with the option to "Choose Another Video." Surely iPhone videos are supported. Does anyone have a solution to my problem?
2021-12-06 02:18 PM
Where exactly are you trying to upload the video? In-meeting chat? Zoom chat? Sharing it during a meeting?
2021-12-08 04:40 AM
I was simply trying to upload a short video shot on my iPhone via the Zoom app on my iMac under Settings/Background&Filters. I had clicked on the "+" sign and selected "Add Video." When I selected the .mov file created by my iPhone and saved to the hard drive, I got the "Unsupported format. Please upload a different file." message with the option to "Choose Another Video." It's my understanding that .mov files are "supported."
2021-12-08 09:08 AM
Yes, MOV files are supported for use as a video virtual background. If its not allowing that video to be selected, there must be something incompatible with that particular file. Perhaps the resolution or the codec is not compatible.
2021-12-10 01:52 PM
2021-12-10 02:11 PM
Not exactly sure. You might try converting the video files into another format or just another variant of the mov format. VLC is a great video player, but it can also convert files: https://vlchelp.com/convert-video-format/
2022-01-21 07:56 PM
I'm able to upload iPhone videos taken through August 2021. There was an iOS update in September, and since then I get that error message from Zoom.
2022-03-11 03:12 AM
Did you resolve this issue and if so how please? I have the same issue MOV file recorded on iPhone gives a message 'Unsupported format'. Converting to MP4 still gives the same message. Zoom support pages say both formats are compatible.
2022-04-24 09:26 AM
I have the same issue. I think it started when I upgraded from an iPhone 6s to an iPhone 13. There may be something about iPhone 13 videos that is different. I too tried to convert with VLC to an MP4 format. That file is grayed out and is not even available to try and upload. Help!
2022-10-25 08:37 PM
I am having this issue too! Glad I am not having to waste time trying to convert but it's very frustrating...