Zoom won't upload .mov files from my iPhone

[David_Sands]

When I try to upload a .mov video file created by my iPhone, I get a "Unsupported format. Please upload a different file." message with the option to "Choose Another Video." Surely iPhone videos are supported. Does anyone have a solution to my problem?

[Bort]

Where exactly are you trying to upload the video? In-meeting chat? Zoom chat? Sharing it during a meeting? 

[David_Sands]

I was simply trying to upload a short video shot on my iPhone via the Zoom app on my iMac under Settings/Background&Filters. I had clicked on the "+" sign and selected "Add Video." When I selected the .mov file created by my iPhone and saved to the hard drive, I got the "Unsupported format. Please upload a different file." message with the option to "Choose Another Video." It's my understanding that .mov files are "supported."

[Bort]

Yes, MOV files are supported for use as a video virtual background. If its not allowing that video to be selected, there must be something incompatible with that particular file. Perhaps the resolution or the codec is not compatible.

[David_Sands]

Thanks for trying to help, Bart. Today, after I updated to Mac OS 15.0.1 and the latest Zoom app, I tried to upload a couple .MOV files created by iPhone and transferred to my iMac. I got the same message as before. How can I correct this problem?

[Bort]

Not exactly sure. You might try converting the video files into another format or just another variant of the mov format. VLC is a great video player, but it can also convert files: https://vlchelp.com/convert-video-format/

[DocDave]

I'm able to upload iPhone videos taken through August 2021. There was an iOS update in September, and since then I get that error message from Zoom.

[Simonclark99]

Did you resolve this issue and if so how please? I have the same issue MOV file recorded on iPhone gives a message 'Unsupported format'. Converting to MP4 still gives the same message. Zoom support pages say both formats are compatible.

[CharlieGF]

I have the same issue. I think it started when I upgraded from an iPhone 6s to an iPhone 13.  There may be something about iPhone 13 videos that is different.  I too tried to convert with VLC to an MP4 format. That file is grayed out and is not even available to try and upload.  Help!

[jenniferine]

I am having this issue too! Glad I am not having to waste time trying to convert but it's very frustrating...