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Zoom green screen

Jason666
Newcomer
Newcomer

Nokia X20 running Android 13 have a green screen issue and issue can not be seen on previous version 5.9.6.4756.

 

Issue is one hundred percent reproducible with later 5.10.0.5129 or later version on the Google Play store.

 

Attach is the latest version 5.12.2.9059.

 

---------Latest update from 11/7/2022---------

We have raised case to Qualcomm and below is the feedback from Qualcomm:

 

Jason666_1-1667805623539.png

 

We have joint debugging with Qualcomm and  found that the root case is that Zoom used the 64 alignment YUV to , but due to platform design, Qualcomm mimas platform(SM4350) transfer frame with 512 alignment YUV, which cause this issue.

以上問題目前定位到Zoom在解析frame時是使用64 alignment YUV 格式, 但高通mimas平台傳送frame時是使用512 alignment YUV格式,格式不一致導致畫面顯示異常。

 

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