Samsung Galaxy Tab S6 Lite Virtual Backround Problem

[hbudak]

Hi,

I have a lot of Samsung Galaxy Tab S6 Lite. I cannot find "Virtual Backround" option on Zoom App.

I've checked the requirements of the Virtual Backround, and there it seem matched it's configuration except GPU CPU. (Reference Link : https://community.zoom.com/t5/Meetings/Virtual-Background-in-Android/m-p/2356#M6446)

But we have a lot of machine and it is an important feature for us. Is there any possibilities to get this feature? May be next version of Zoom App?

Thank you

Android

• Zoom mobile app, version 5.3.0 or higher : (We use v5.9.1)
• Android 8.0 or higher (We use v11)
• arm64 processor (It has 4Core Cortex A73+4Core CortexA53) Total 8 Core arm64  
  • 8 cores or higher 
• 3GB or higher RAM (It has 4 Gb)
• GPU
  • Qualcomm Adreno:
    • 540 (Snapdragon 835 / Snapdragon SDM835), or higher than 615 (QCS605 or Snapdragon SDM710)
  • Mali:
    
    • G series with version G72 or later (It has Mali-G72 MP3, just CPU 9611)
    • CPU must be later than exynos 9810, exynos 990, or kirin 980

[Dan_ZoomSE]

Hello @hbudak,

Virtual backgrounds require quite a bit of processing power by the endpoint.  That is why there is a minimum CPU and GPU  requirement.  If your Galaxy Tab S6 Lite tablets do not meet the minimum hardware requirements then you will not have the option for Virtual Background.  This is not just a feature for us to enable on a future release.  Your device must have the "horsepower" to support it.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!

[teefabis]

I am having a terrible time with the virtual background for Mac.  It keeps insisting that I use a green screen.  my Mac fits the requirements, but I just can't get it to work.   I wish I could talk to someone who could walk me through it 

[Dan_ZoomSE]

Hello @teefabis ,

If your Zoom Client will only allow Virtual Background with the use of a Green Screen, then it likely means that your hardware does NOT meet the minimum requirements for no green screen.  Please double check your hardware specs against the list below.

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!