Retrieving Cloud Recordings on an expired account | Community
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Newcomer
kaveesha21
Newcomer
October 11, 2021
Question

Retrieving Cloud Recordings on an expired account

  • October 11, 2021
  • 3 replies
  • 0 views

Hi, I previously had the paid version of Zoom. It was expired, but forgot to download the recordings on my cloud storage . I really need to access the recordings. I paid my all Invoices. How can I get Zoom to grant me access? Please give me a Solution for this Problem. Thank you

    3 replies

    Nafi
    Community Champion | Partner
    Nafi
    Community Champion | Partner
    October 11, 2021

    Hi @kaveesha21 

    I think if the recording or your expired is still no more than 30d, it should can be recover please make sure u are at least in Pro license & check your recording trash. 

     

     

    Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

      M
      Newcomer
      miawebinar
      Newcomer
      April 1, 2024

      how about report? need to renew the Pro License as well?

       

      Bort
      Employee
      Bort
      Employee
      October 11, 2021

      Your cloud recordings are still available, but you will need to re-subscribe to Zoom Pro to access those cloud recordings. 

      P
      Newcomer
      pmbabazi
      Newcomer
      November 16, 2023

      One of the admins deleted my recordings before my account expired. Now i need to access them but i can not even see the trash icon. If i renew or resubscribe my account, will i have a chance to get my recordings.

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