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I use has an option to give remote control, but for some reason, it's not appearing as an option. Yes, in my settings I have toggled ON remote control. I'm using a desktop Windows computer, I'm running Zoom 5.8 and it's still not working. I do have the free version, has Zoom made anything changes I'm not aware of? Any suggestions will be greatly appreciated. Thanks.
Windows changes are logged at the link below - but I do not see anything recent related to Remote Control.
Are you the Host in your meetings - and is another Participant requesting remote control from you?
Here's what they told me...
The following steps should help get the old installation cleared, and get Zoom reinstalled and working for you.
Could you please run the CleanZoom application in the attachments, and then restart your computer when it's finished?
Once done restarting please visit this link https://zoom.us/support/download this will automatically download the newest version for you.
Please install this version once downloaded.
what s going on ? The remote control disappeared on mine too. I pay monthly but cnt get a live tech support on they say i dont have that in my service agreement. So how do we get to fix their glitch ??? The is ridiculous !!!!
I am having the same issue. All settings are in place but I cannot get the remote control icon/option to display. Really disappointed right now because I am trying to use this to share features with colleagues.
I had this issue today while conducting a remote training session. I ended the session and then tested with a coworker and the icon was there. Why would it be there for one and not the other? made no changes to any of my settings. This has always worked for previous training sessions. Can someone help me out? Could this be due to the version the other person has?