PowerPoint slide progression problems when using Screen Sharing on Zoom

Kindly follow these instructions{Go to Transition Tab and check if the Advance Slide on Mouse Click Option is checked. If not, Check the option and Apply it to All slides. This will ensure that your slides move forward in slideshow option.}

Hi Heather,  Appreciate your response. This happened with 3 different PowerPoints during the meeting.  Remember that the slides on the screen in the room did change. But they did not progress for those on Zoom. I just checked all 3 PowerPoints. 2 were already checked as you suggested. The third was set to progress automatically. They all functioned as they were set up on the screen in the room.  But the slides for all of our members on Zoom did not advance for any of the 3 PPts.  This seems like a conflict between Zoom and MS PPt.  The only change that I made before that meeting was to change the PPt preference from Open Office to MS PPt to run the program. I had recently changed laptops and didn't have the time to transfer our MS Office 365 subscription to the new laptop until last week.  Before I did that we were using Open Office to run the PPts.  Open Office will run an existing PPt but some of the PPt functions don't work.  So far why we had this problem is still a mystery. but to test I need at least one helper to login remotely to find out if this issue still exists. Guess I could use my cell phone and login myself to test. But I would rather do that with a helper. I will try to find someone to help with that soon. But if the same issue occurs then I may have to switch back to using Open Office to run the PPts for now until I find the actual cause of this problem. Not sure that will solve the problem either but worth a try to find out.  Thanks again for your reply and your suggestions. 

Hi Neil

Did you sort this out? I am part of a Family History Society and we are planning to run a hybrid meeting in April using Zoom. We have now run several practice sessions and we keep having an issue whereby the PC connected to the room projector and sharing screen with Zoom, shows the PowerPoint in slideshow mode perfectly on the room screen, but only has the PowerPoint shown to the Zoomers in pre slideshow format, which of course won’t advance.

I am now considering having 2 laptops, one running the slideshow on the room screen and one running the slideshow using screen share in Zoom, but that will be difficult to coordinate.

Andy 

Hi Andy,  I followed Heather's instructions. Found the "advance slide on mouse click" option checked on one of the PPts that we had issues with before checked and others that were not checked.  The following was the advice from Zoom Support when they finally got back to me. Seems their Support Staff is behind right now. 

 Check if you are using the updated version of Zoom, issues usually happen when the application is not on it's updated version.  https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

Normally, reinstalling the app fixes all issues. Could you please follow these steps and check if there will be improvements:

1. Please quit out of the Zoom app by right-clicking on the zoom application in your taskbar and selecting Quit Zoom
2. Download CleanZoom:
https://zoomus.zendesk.com/attachments/token/dllCONU8TVJmPTG0KOGEe3AU6/?name=CleanZoom.exe
3. Run CleanZoom.exe
4. Restart device.

After doing so we will need to re-install the zoom application.

1. Navigate to Zoom’s Download Center and select Download for Zoom Client for Meetings.
2. Run the downloaded installer file and follow the instructions to install.

If you're using browser, I may suggest you clear the cache and cookies on your browser.

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1.On your computer, open Chrome.

2. At the top right, click More.
3. Click More tools. Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data

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1. Click the menu button. and select Options.
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4. Remove the check mark in front of Cookies and Site Data.
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6. Close the about: preferences page.

I followed these directions but not sure our problem is gone yet.  No PowerPoint needed at the last meeting. Should know more this next Monday, March 7th.  We will probably have a PPt to manage for that one. 

Microsoft Support was sympathetic. But their advice was to use MS Teams instead of Zoom (no surprise there). We may need to do that if the current Zoom/PPt issue isn't resolved soon. I have tested MST with a few of our members and it seems to be a viable option. However, quite a few of our members tell me that they have used both and they like Zoom better.  We need to remember that it's the challenges that keep life interesting.  😉

Thanks Neil, and for such a quick response.  I think Zoom is much better. We have 70 or more people attending our monthly meetings on Zoom, and at 61 years of age, and I am one of the youngest by some distance. The pandemic has pushed people into using video conferencing, at all ages, which is great.

I may have found a solution by persevering with it all afternoon and its PowerPoint that I think is the issue, and it was your article that made me look at it from a different viewpoint, so thank you for that. It was to do with Using Presenter View in the slideshow tab.

However, I agree that PowerPoint isn’t brilliant with Zoom and also that Microsoft will want to push people towards Teams. Zoom is much simpler.

Anyway thank you again.

Andy

Unfortunately, after a lot of time spent trying to resolve this issue it is NOT fixed yet. Same issue at our last meeting. Those in the room could see the projected PowerPoint images advance on the screen in the room. Those that were on Zoom could only see the first slide. May need to try MS Teams to try to resolve this issue. 

We fixed the Zoom/PowerPoint issue today.  There is an option at the top left of the PPt program to "duplicate screens" after the PowerPoint presentation has started. Selecting that option appears to have corrected the issue that we were having. Worked great at our meeting today. Thought you should be aware. So that anyone else who runs into this issue can be aware of this. Easy fix to the problem once you know where to look and what to do. I had NO idea that there was an option like that in PowerPoint. I have seen the "duplicate screens" option for "MSFT" display settings before. But I had no idea there was another setting like that in PPt. 

Neil 

This seems like a work around, and not a fix. Should be able to use presenter view in Powerpoint rather than forcing screen mirroring. Looks like a serious defect in Powerpoint. I refuse to go to TEAMS for this. May be time to find an alternative to PowerPoint

I am not familiar with Macs. However, I suspect that one of my previous comments about PPt settings might fix your issue. I would try the "Slide Show > set up slide show > show type > Browsed by individual window setting > Save" first and test to find out if that takes care of your problem. 

So finally uninstalled zoom and the reinstalled zoom and finally this fixed the issue. I can now use display mode, see my notes and next slice, and the attendee sees my slides advance. So it was a zoom/Apple issue.