Outlook 500 Internal Server Error

Forum|Forum|2 years ago
October 26, 2023
5 replies
3 views

We have a client that is getting a "500 Internal Server Error" when trying to create new Zoom Meetings in Outlook. The Outlook Add-In, is installed and enabled. We also downloaded the desktop client and installed on the machine.

Still getting the same error.

Outlook O365
Windows 11

I see one other post with the same issue, but no response yet. Appreciate any insight.

Meeting Features

Best answer by LizO404

I'm having the same issue describe above. Once I logged in using settings & a goggle sign on, I close & reopen the schedule window . Use the "settings" box, not the "add a zoom meeting" box, and click "add zoom meeting" button at top of right bar. The zoom info populates! This is a workaround but I still think it should be easier.

E

EP_PDX

Newcomer

I am also getting this "500 Internal Server Error" as of 26/Oct with Outlook O365 on Mac. I am able to work around by going through "Settings" option (adding Zoom meeting) but not able to directly schedule due to this Server Error.

M

mariaz

Newcomer

I'm having the same issue. I have tried login out like you suggested, but it did not work on my PC. I'm logging in using my google account. Not sure if it works better if you have an email and password instead. This is driving me nuts!

R

rn-zm

Community Manager

Hi @mariaz if the following suggestions from @LizO404 or @Pri-Support don't resolve your issue, can you please make sure that Zoom required ports/protocols/subnet are whitelisted on your end inbound/outbound base on the public article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548

Secondly, I would ensure that your calendar and contacts integration is properly setup as well at the individual user level with their O365 account.

E

EP_PDX

Newcomer

Resolution - on the Zoom add-in (within outlook), go to "Settings" from the drop down (instead of new zoom meeting) and then sign out/sign in from the settings tab. Once you sign back in, the issue is resolved (at least with my Outlook O365/Mac). Hope that helps

A

allychat

Newcomer

Thank you - this has been driving me nuts for several days. Now resolved!

M

mariaz

Newcomer

I'm having the same issue. I have tried login out like EP-PDX suggested, but it did not work on my PC. I'm logging in using my google account. Not sure if it works better if you have an email and password instead. This is driving me nuts!

I

ImToast

Newcomer

Same issue here, Windows 11, O365 and sign-in with Google. Tried signing out and in, same issue. Replicated issue on 3 machines so far.

I

ImToast

Newcomer

One other item to add. The issue only occurs on "old" Outlook (Office 365). If you click the Try the new Outlook button on the top the issue is fixed. A lot of people don't like the new Outlook as it seems like an exact copy of Outlook Web Access. Can anyone confirm the issue and that they are using the following:

Google Authentication for Zoom
Microsoft Office 365 for email
Outlook 365 full application (old version, not new)
Windows 11

L

LizO404Answer

Partner

I'm having the same issue describe above. Once I logged in using settings & a goggle sign on, I close & reopen the schedule window . Use the "settings" box, not the "add a zoom meeting" box, and click "add zoom meeting" button at top of right bar. The zoom info populates! This is a workaround but I still think it should be easier.