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Minimum Window Size (Latest version of Zoom, Mac)

geoffbnyc
Listener

Help!

I just updated Zoom to 5.9.1 (3506) on M1 MacBook Pro running OS 12.0.1 (Monterey). I can no longer make any window in the Zoom app smaller vertically than half of my screen.

 

I usually shrink the meeting window to a fairly small part of my screen so I can use the rest of the screen for note-taking, so this is a huge problem for me.

 

Tech support couldn't understand what I meant about "Window size" and just kept suggesting I change "View," which is not relevant or helpful.

 

Is there anything I can do, or does Zoom now require Mac users to use up half their screen with any Zoom meeting?

 

Thanks for any advice.

45 REPLIES 45

ericpak
Listener

I'm having the same problem since this update. It makes zoom unusable.

JulianP8
Listener

For me as well...it is really annoying! Hope it will be removed asap.

mytos-hpgmiskin
Listener

I am having the same issue, previously I could use a Hammerspoon config to tile the Zoom window to the top 30% of my screen. I am now having to use the minimal meting view as a work around until this is fixed.

catapult-wisely
Listener

I have the same issue using Mac OS 10.15.7 on a mid-2012 MacBook Pro Retina. This makes it hard for users to run Zoom side-by-side with other apps on a single laptop screen.

mpulse23
Listener

I'm also having this problem on MAC OS Monterey 12.1 and agree that it makes other apps completely unusable and hard to now take notes or do other important things while in meetings. 

carzwil
Listener

Same problem here. Mac OS Big Sur 11.4. I would really appreciate to see this fixed.

Ciaran
Listener

Same problem. What a mess. Especially bad if not connected to an external monitor. I need that space for work, Zoom.

jonkruger
Listener

+1 ... this is a small change that is a big deal

RN
Zoom Moderator

Hey @geoffbnyc @jonkruger @Ciaran @carzwil @mpulse23, I see a couple of similar cases open with our internal technical support team, and I have yet to find a proper solution to troubleshoot this. I'm keeping track of these cases and expect them to be escalated internally for further investigation. Once I see an update that will lead us to a solution, I will notify you all. Thanks!

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As I noted below, I've been working with technical support and they have been in contact with the development team. Today, I got the ridiculous and in appropriate response that there will be no solution because this disaster is "as intended." What can we do to point out that they are crippling Zoom for Mac and it is a bug to be fixed?

BeUnderstood
Listener

I'm having the EXACT same problem! Zoom, can you please return our ability to shrink the room participant view as small or as big as we like? I'm happy to share screen shots from my daily meetings if it would help you to SEE what we're experiencing. I'm on a MacBook Pro running Big Sur (11.0.1) with Firefox browser version 96.0.1.

deedoubleu
Listener

I've encountered the same issue. Super frustrating. Please fix this as soon as possible.

geoffbnyc
Listener

I’ve been going back and forth with Zoom support, who was in touch with their development team, and just got the worst possible answer to this bug report:

 


John Balletta
(Zoom)

Jan 26, 2022, 16:06 PST

Hi Geoff,

The sizing is working as intended. The way for you to have it take up less space is to increase the screen resolution. 

Thanks,
John

 

The sizing is working as intended. The way for you to have it take up less space is to increase the screen resolution. 

 

Seriously? That is their proposed solution? I should change my whole setup, make _all_ other apps look crappy, because they won't fix their sh**ty design choices? And still pay for that?

This answer is unacceptable.  I have been working in software development for over 20 years, specifically in user experience, and there are many things "working as intended" that are clearly broken, or a poor user experience.  In this case, there was an intentional change in behavior that Zoom perhaps did not understand the true consequences of.  This is a failure of user research and UX to anticipate the issue.

Furthermore, this response from Zoom is completely inconsiderate of the users.  "Increase the screen resolution" is not a solution, as it:

  • May not possible for the user for any number of reasons (accessibility, cost)
  • Changes the environment of the computer, affecting other applications (again, accessibility)

This is the same sort of arrogance that likely allowed the issue to be created in the first place.

Again I will state, even if this is intended, it is still a BUG, and judging from the number of comments a SERIOUS UX BUG.

geoffbnyc
Listener

If Zoom won't fix this, maybe our only solution is to join Zoom meetings from within a browser window instead, since we can shrink that window. I'll have to try this tomorrow...

See:

https://support.zoom.us/hc/en-us/articles/201362593-Launching-Zoom-from-a-web-browser

https://support.zoom.us/hc/en-us/articles/214629443-Getting-started-with-the-Zoom-web-client

 

So are you saying join from the website rather than the actual app?  I'm about to find another platform that allows me to minimize this if Zoom doesn't plan to change this back!  Worst move ever on their part!!!

ericpak
Listener

Does anyone know if it’s possible to downgrade to a previous version of zoom?

flokru
Listener

The attached screenshot takes 1/3 of the width of my 27" screen, that is _a_ _lot_ considering this is a meeting where everyone is working on other stuff in parallel (which is intended!). The current meeting contains 13 participants. I just measured the proportions: The video images occupy roughly 50% of the Zoom window space. 50% wasted precious screen estate and Zoom calls that “intended”. Wow…

nodebug
Listener

Same issue here. What a ridiculous change. Why force your users into one particular way of working?! Also "Increase your resolution" is not a solution just like you wouldn't offer "buy another monitor" as another solution when the previous way it worked was absolutely fine. Don't offer up nonsense solutions, either say you are going to fix it or tell us you won't.

aavilla-rip
Listener

Updated to 5.9.3 and the issue persists.

yzh
Listener

Older versions of Zoom:

Windows: https://zoom-us-zoom.en.uptodown.com/windows/versions

Mac: https://zoom.en.uptodown.com/mac/versions

 

Zoom won't like me posting that, and may block me, but unless people massively uninstall their broken versions, their engineers and PM's won't care,

 I tried a version all the way back in November but the minimum app window size is still the same....

You're right, going back to an old version doesn't solve the problem. So it may be controlled somewhere else.

Confirmed that 5.8.4 does allow resizing of the window. My bad.

Thank you for this!! I reverted back to the November 15 version on mac (5.8.4) and it solved my issue. I'm now able to reduce the zoom window to less than 25% of my screen width (but only when there are 2 or more participants).

 

I didn't try the other versions, so it's possible a later version would work too. But I don't plan to update my zoom again until zoom allows us to readjust window size again.

Nice! Confirmed that 5.8.4 does allow resizing again on mac.

How do I revert back to the older version?  I am not a tech savvy person! 

Michael56
Listener

I am having the same problem running Monterey 12.1 Mac OS on a MacBook.  Have tried updating to the latest Zoom client with no joy.  Terrible!  Please Zoom, fix this problem.

Downgrade your zoom. That’s what I did on my Mac with Monterey  and it worked. I went back two or 3 “upgrades” and now can zoom my screen like I used to be able to. Not sure why Zoom did that as part of an update bc I don’t think anyone thought it was a positive move!  Browse the posts bc someone shared where to get all the older versions and that’s where I went. 

RN
Zoom Moderator

Hi @RachelB1 @geoffbnyc @deedoubleu @Michael56 @nodebug and others within the thread.

 

A response from our Technical Support and Eng. team, that what you're experiencing is working as intended. Changing the monitor or screen resolution higher will result in taking up less space. Go ahead and attempt on changing the resolution which will cause the Zoom window to scale down.

 

For any further questions or concerns on this issue, you can contact our Zoom technical support and they can further investigate and troubleshoot your issue! 

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@RN wrote:

Go ahead and attempt on changing the resolution which will cause the Zoom window to scale down.


Yes. And so will all other apps and windows which work as intended and have the right resolution right now. Everything will get smaller, less readable, less usable. People needing pixel-perfect resolution for their work will be screwed. All because _one_ app is not properly designed and is taking up way too much space.

RN
Zoom Moderator

Hey @TM2 @flokru apologies for the delay on this still trying to get feedback on this! Is the resolution display is default/scaled? Please refer to the below screenshot

 

61044ec2-a8df-4e6e-9a9e-27983ceece12.png

 

If scaled could you try adjusting? 

122fa4d5-3082-4d58-8096-13b5c802ea40.png

 

Are the same results seen when using “default” or Scaled at that highest resolution? 

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RN
Zoom Moderator

Hi @geoffbnyc @TM2 @flokru @RachelB1 @Michael56 as we have released Zoom version 5.9.6 version, suggest updating as well and wondering if you're still facing the same issue after configuring the following settings from my reply above? ⤴️

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No, unfortunately 5.9.6 acts the same. When resizing the window it's not possible to decrease the zoom window width smaller than 1/3 of the screen width.

 

When switching from default to scaled, the zoom window takes up even more room. Choosing "more space" means it takes up less space. But that is not a real solution because I do not want to scale all the windows on my desktop. All I want to do is be able to resize the zoom window as small as I want.

RN
Zoom Moderator

Hey @TM2 gotcha, I will send this feedback over to our eng. team, thank you!  Do you mind capturing the full 1920 x 1080 - kind of like you're seeing in my example? By the way, this is the smallest I can resize my Zoom window on 1080p 16inch Macbook Pro with the default scale and on Zoom Version 5.9.6

 

Is this similar to what you're seeing? 

Screen Shot 2022-03-10 at 9.15.55 AM.png

 

 

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Hi,

 

actually it is not a problem of the Zoom overview panel, we are talking about being in a meeting! See attached images on a MacBookPro (15-inch) with Zoom Version: 5.9.6 (4993) with smallest possible window size.

Bests

Julian

RN
Zoom Moderator

Hey @JulianP8 ah, gotcha. Thank you! Unfortunately, I am experiencing the same when readjusting. Assuming this is by design, however, you have the option to 'minimize' Zoom but it actually doesn't act like your normal minimization of applications to your taskbar. I can submit your feedback as to your experience and if you don't mind sharing feedback to https://zoom.us/feed as well! 😄

 

Smallest I could make my Zoom meeting window.

Screen Shot 2022-03-11 at 10.41.18 AM.png

 

Minimize the Zoom window and you also have the ability to hide the video for less screen take up while in-meeting

Screen Shot 2022-03-11 at 10.42.03 AM.png

 

Resizing to smallest window, minimizing and hiding video. 

resizing.gif

 

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TM2
Listener

The supercilious recommendations from the "Technical Support and Eng. team" are beyond unhelpful. This is a serious issue. Downgrading to 5.8.4 (found via google on a website called uptodown) has fixed the issue for me and I will not be upgrading for a very long time. Best of luck Zoom, I hope your product-planning meetings last 4 times as long as they need to, followed by your engineering team constantly pushing back on your ideas for no reason.