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Mac Ventura 13.0

Forum|Forum|3 years ago
October 28, 2022
30 replies
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Since upgrading my Mac to Ventura 13.0 yesterday, Zoom (5.11.6) crashes when I open the external contacts. Today it is showing an upgrade available but gives Error 10004 when I try to upgrade

Best answer by matpowel

The answer is in this thread about a dozen times, I've personally posted it a couple of times.. the problem is when the installer is in the downloads folder, just move it to your desktop and install from there or you can go to Settings -> Privacy & Security -> Files & Folders -> Installer and allow Downloads

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katlegochabangu

Newcomer

I am trying to understand how it is not supported yet. The beta version of Ventura has been available for four months now. That is the whole point of a beta.

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LC8

Newcomer

Same problem here on an M1 MacBook Air, uninstalling and reinstalling the latest version doesn't work. It won't install. I get this message.

'The installation failed.

The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'

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LC8

Newcomer

I found a fix. I went into settings and give permission for installer to access my downloads folder. The installation worked straight away after that.

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LC8

Newcomer

Could you provide more details on this process please

I went into settings, Privacy and Security, Files and Folders, then click on an arrow to the left of installer, which brings up the option to allow access to the downloads folder. This needs to be toggled on.

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jy_Zoom

Newcomer

I found a simpler fix.

Just transfer the installation file to your desktop.

A prompt will appear to ask if you allow access to your desktop. Click yes.

Installation will proceed without the error message.

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ClaudLedes

Newcomer

THANK YOU!!!!! this worked perfectly

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tkpierce

Newcomer

Worked for me as well!

A

ahmete

Newcomer

I've been getting the same error.

I discovered that if I restart my Mac, I am able to open a Zoom session. But this is a short term solution that allows me to use Zoom once: the error rears its ugly head again the next time I try to use Zoom. Looking forward to a real solution from the Zoom folks.

1

1Meilani_com

Newcomer

The workaround that worked for me was to go to the zoom.us website, log in, and launch a meeting from there. But please Zoom, fix this asap. Zoom, you are making us feel like the only accounts you care about are large corporate ones. I get that, they pay, but if those are who you want to serve just come out and say so. Check out Discord for inspiration on how to make money from smaller accounts in a positive way. It is the best virtual meeting app out there.

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denter

Newcomer

A fix that worked for me (the others on this thread did not):

Move the installer download (.pkg file) directly to the Applications folder and then open it from there. When I did that, it installed just fine.

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mbe

Newcomer

I dragged the app from an old Mac into my new Mac’s application folder and it worked for me too. After two days back and forth with Zoom Support with nothing working, I tried it on my own as a last ditch effort.

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denter

Newcomer

Seriously, it's been such a ridiculous hassle not to be able to use the Zoom app for days. Can't believe this issue exists and is unresolved by Zoom. Instead, we frantic, paying users are having to figure out ourselves. @Bort please at least update the community from your end of the workaround until you sort it on your end!

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TimD553

Newcomer

It's ridiculous to think that a company with these resources wouldn't be able to get the developer preview and sort out these software issues before the official release. What the hell are we paying you for?!?!?!