Jumping Horizontal Lines on my Zoom Video

Forum|Forum|4 years ago
January 12, 2022
2 replies
11 views

Was using Zoom on this computer just fine for months. Now there are jumping horizontal lines on MY video. There are no updates to apply. Anyone know how to resolve this issue?

Thanks!

CarlaA

Community Manager

Hi @TKP.,

It looks like @Ekta_Mutyalwar answered a similar question in the "Horizontal lines" post. Check out the thread and let me know if the suggested Accepted Solution also works for you!

If the reply provides you with the assistance you are looking for, I encourage you to close this current discussion by marking this reply as the accepted solution. If the referenced post and reply does not answer your question, please reply back to this post and provide any additional information that may be helpful for our community experts to assist you.

Thank you!

Moderator

Zoom Community Team

E

Eaglewings

Newcomer

I am having issues with horizontal line after being on Zoom. I have read through all the possible solutions but none of them are helpful. When I use Zoom on another laptop this does not happen. Please advise. Thank you.

CarlaA

Community Manager

Hi @Eaglewings , Can you manually update your Zoom Desktop client and see if that resolves the issue?https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

If you are still seeing horizontal lines could you try disabling the Video Rendering Post Processing under Settings > Video > Advanced

Let me know if that helps!

Carla,
Zoom Community Team

A

AKmcc

Newcomer

I had this issue for a long time. I noticed that it only happened while I was using a Bluetooth headset. I updated the firmware on my Jabra headset and the issue has stopped for me.

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