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A few Zoom Desktop for macOS releases ago, the mute button on my Jabra Speak 410 Corded Speakerphone stopped working.
This button was always in sync with the Zoom mute state but now seems to work independently.
As a result, if I mute my Jabra Speak 410, I think the hardware is muted but Zoom doesn't show me as muted.
What is a good place to file this as a bug? The Jabra 410 is listed as officially supported so it would be great if this could be fixed.
Can you check the "sync buttons on headset" option in Zoom? See below.
The option is in your Zoom Audio Settings. Scroll right to the bottom of the options.
If already enabled, try disabling the option in Zoom, disconnecting you your headset, reboot your computer, reconnect your headset, re-open Zoom and re-enable the option above.
This isn't overly helpful I know, but I've come across the same problem. I've been happily using my Jabra 410 with Windows computers and the sync between Zoom and the Jabra's mute button and status has always worked fine, but it just doesn't sync at all on a MacBook. Is this a known problem with a fix inbound?!!
We recently starting experiencing this same issue on multiple Windows PC's, we have even tried replacing Jabra, PC updated Firmware for Jabra. It does not happen on every call very difficult to duplicate
I started experiencing this same issue (also using the Jabra Speak 410) a couple months ago after updating my Zoom client. I'm averaging at least two 'double-muted, what's going on' moments a day. Very annoying to say the least!
I'm on MacOS 11.6, Zoom Client 5.8.1 (same issue in 5.8.0) and I've tried rebooting, reinstalling, resetting the 'Sync with Headset' option.
Nothing seems to work!