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Host camera view changes when others enter the meeting

KHD
Observer

Hi,

I am using a virtual background with a green screen. With one of my licensed accounts I have a problem with the camera view changing when the participants enter. I have it set up in advance so that the students can just see me with the virtual background. But then when other participants enter,  the camera view switches to a wider version so that everyone can see the area on the right and left of my green screen. This happens even when I click on original ratio. The participants 16:9 seems to override my 4:3. How can I get the camera view to stay in the original ratio, regardless of what the participants have?

Oddly enough, I have another account and when I use that account, I don`t have this problem. The camera view stays the same. However, I can`t find any settings that are different! I would be very happy if someone could help me because the view changing is not very professional. I have actually had to stop using the virtual background with this account because of this issue.

2 REPLIES 2

RN
Zoom Moderator

Hey @KHD, do you have HD on? If so, you can see when attempting to toggle the 'original ratio' you'll see no difference until you toggle off HD. Any attendee in the meeting. an change the original ratio if HD is off and these changes will populate to the meeting. 

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RN
Zoom Moderator

Hey @KHD, just checking in on my reply to see if this cleared some things up for you on the HD/Original Ratio configuration in your Zoom meeting client. Looking forward to your response! 🙂

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️