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Newcomer
Aug 3, 2022 12:57 AM UTC
Question

Cloud recording lost due to subscription expired

The cloud recording disappeared due to my plan was expired.

 

How could i recover these file? If I renew my subscription, Could i have it back?

 

Many thanks

    4 replies

    Bort
    Employee
    Employee
    Aug 3, 2022 2:04 AM UTC

    Yes, if you renew your subscription, you will gain access to your cloud recordings again. 

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    Newcomer
    Nov 7, 2022 2:52 PM UTC

    Thank you so much for this info.

    I have an important recorded programme on Zoom. I hope I'll get it back immediately I subscribe again

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    Explorer
    Aug 3, 2022 4:51 AM UTC
    How do I retrieve recordings from the cloud?
    How to recover a deleted cloud recording
    1. Sign in to the Zoom web portal.
    2. In the navigation menu, click Recordings.
    3. If there are any cloud recordings in the trash, you will see a Trash icon at the top right.
    4. Click Recover on the right to retrieve the recording.
    5. Click Recover again to confirm.

     

    Regards,

    Will

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