Changing 'Locked by Admin' settings?

[cct2_ap2]

I am the listed "owner" of a Pro Plan account, with two licenses, but the account was setting up by a previous employee (since left the agency). 

I have run into several meetings settings that are grayed out with the disclaimer "Locked by Admin" -- as the site owner, I should be able to change these, but I can't find any way to change that lock. More specifically, I tried to turn on file sharing via Chat and that setting is locked.

https://ibb.co/T1vNXww 

[Frank_TB · Accepted solution]

Hello,

The account “owner” has the highest admin privileges of any admin role.

Your screenshot indicates you a trying to change a setting in your personal settings that is locked at the account level.

You need to first change the setting at the account level and then change it at the personal level.

Have a read through this support document to get a better understanding of how to change global account settings as an admin.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062734 

Regards

If my reply helped, don't forget to click the accept as solution button!

[mklassen]

Please help. I'm the single-user owner of a pro account. I scheduled a webinar but it won't allow me to change the topic because I'm not the account admin. How do I give myself account privileges so I can change the topic?