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Newcomer
beanburger199
Newcomer
December 23, 2022
Solved

Camera flickering

  • December 23, 2022
  • 20 replies
  • 182 views

Hi

i downloaded the newest Version of zoom yesterday and since then have had issues with the camera when on zoom. This is the case for multiple cameras - it sticks and flickers and the only thing I can do is turn it off and on yet it does the same after a few moments so the process is repeated.  It flickers and goes bright and crazy! I have never had a problem like this before. 

I have the same problem on multiple browsers on my laptop.  
I have the same issue on different cameras on the same device. 
My camera works on Skype and Facebook video call but not zoom. 
i have checked the flicker frequency on zoom and it is 50 hz. 

What has happened and can you offer any advice please? 

Thank you!

 

      Best answer by Bobbyk1227

      Hi All! I have been informed that version 5.13.5, which was release just now, should resolve the video glitches observed in the previous releases. Hope this helps!

      20 replies

      F
      Newcomer
      feliciaperry42
      Newcomer
      December 24, 2022

      I am also having the same issue! im not understanding why tech suport isn't available? 

        Z
        Newcomer
        ZimmerZoomers
        Newcomer
        January 15, 2023

        turning off the de-noise in the advanced video features has also worked so far. worth a try

          R
          Newcomer
          rew1mac
          Newcomer
          January 17, 2023

          Do you mean turn off "optimise video quality with denoise"? 

           

            B
            Newcomer
            beanburger199Author
            Newcomer
            December 24, 2022

            Oh no. Is yours since an update? I really don’t know what to do. 

            F
            Newcomer
            feliciaperry42
            Newcomer
            December 24, 2022

            Yes!! I downloaded an older Verizon and so far it’s working! 

              R
              Newcomer
              RoniPR
              Newcomer
              January 5, 2023

              How did you find an older version? I deleted mine after I upgraded (lesson learned).  It happens on client 5.13 and 5.13.3  - haven't seen a fix yet

               

              B
              Newcomer
              beanburger199Author
              Newcomer
              December 24, 2022

              Oh wow! Thanks for the advice. I will give it a go. 

                B
                Partner
                Bobbyk1227
                Partner
                December 24, 2022

                Hi Zoom Support! I am helping @beanburger199 on this issue. They are using Zoom Version 5.13.0.11216 for Windows.

                 

                We are going to try to uninstall and re-install Zoom again hoping that a clean install will help.

                 

                If that does not resolve the issue, I see references to downgrade to a previous version (e.g., November 28, 2022 version 5.12.9 (10650)); but, how do we go about doing this again? I can't seem to find an option from the Download Center

                 

                Thanks for any help!

                  T
                  Newcomer
                  Thall1988
                  Newcomer
                  December 24, 2022

                  I downloaded the older version 5.12.9 and it works great hopefully there will be a patch to fix it soon

                    B
                    Partner
                    Bobbyk1227
                    Partner
                    December 24, 2022

                    Brilliant @Thall1988 ! I found the download here:  https://zoom.us/client/5.12.9.10650/ZoomInstallerFull.exe. Cheers and happy holidays!!

                      Y
                      Newcomer
                      yogaatplay
                      Newcomer
                      January 4, 2023

                      Thank you so much Bobbyk1227!  I was trying all sorts of things and delving into HP unknown territory settings and it was an issue with Zoom download!  I missed teaching an online class due to the issue.  On the plus side though I thought it was my laptop camera and some kindly gave me a webcam!  Anyway with your help and the new webcam I've never looked so shiny and new!  Thanks loads

                       

                        V
                        Newcomer
                        vtremblayb
                        Newcomer
                        December 25, 2022

                        Exact same issue after 5.13 update on 2 different win10 laptops.

                          B
                          Newcomer
                          booker
                          Newcomer
                          January 3, 2023

                          wow! I have the exact same problem with newest version of zoom. 

                          thanks for this information. i have downgraded to 5.12.9 and now working fine! 

                          much appreciated. 

                          now, i want to know when i can upgrade to the current version 😛

                            J
                            Newcomer
                            jbrandeis
                            Newcomer
                            January 11, 2023

                            Same issue with flickering.  Will download the older version.  Thank you

                            D
                            Newcomer
                            Dclaybo
                            Newcomer
                            January 12, 2023

                            Having the same issue. Its Jan 2023. I host several meetings and i guess i will have to downgrade to the older version also. Zoom, please get a patch for this. Its very annoying

                             

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