Breakout Room icon not displaying. | Community
Skip to main content
R
Newcomer
RichAnd1
Newcomer
March 7, 2022
Solved

Breakout Room icon not displaying.

  • March 7, 2022
  • 3 replies
  • 5 views

Hi, I've spent 30 minutes searching for the answer to this.

I enabled breakout rooms, but there was no icon in the menu. I restarted my Mac, restarted the Zoom app but still there is no breakout room icon. One tutorial said the BR icon is in 'More'. I have no More option.


Any clues?
I did see someone say they reinstalled the app and it fixed the issue. Is that as simple as trashing Zoom and then downloading the app again? Will my paid account automatically reconnect with the app? Is this what I should do?

Thanks

      Best answer by J-Zoom-ATL

      @RichAnd1 Based on your description of the issue, it almost sounds like the meeting isn't recognizing you as being signed in and as the host. 

      I would suggest making sure you are signed into the desktop application and try starting the meeting from there. As long as breakout rooms are enabled in the web portal in your personal "Settings" tab, the option should display. 

      If it still isn't displaying, try uninstalling and reinstalling the Zoom application. You can sign back into your paid account here. It will not automatically connect with your credentials until after you sign in. 


      Uninstall 

      Reinstall 

       

      If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

      3 replies

      J
      Employee
      J-Zoom-ATLAnswer
      Employee
      March 7, 2022

      @RichAnd1 Based on your description of the issue, it almost sounds like the meeting isn't recognizing you as being signed in and as the host. 

      I would suggest making sure you are signed into the desktop application and try starting the meeting from there. As long as breakout rooms are enabled in the web portal in your personal "Settings" tab, the option should display. 

      If it still isn't displaying, try uninstalling and reinstalling the Zoom application. You can sign back into your paid account here. It will not automatically connect with your credentials until after you sign in. 


      Uninstall 

      Reinstall 

       

      If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

        R
        Newcomer
        RichAnd1Author
        Newcomer
        March 10, 2022

        Hi, I already replied to this a couple of days ago. Wasn't notified of a reply. On my Profile it says that CarlaA replied:

        However, clicking the link just brings me to your first reply!!!!!

        Check the screenshot attached that shows:
        - I have uninstalled and reinstalled

         -I have Breakout Rooms enabled

        - I am logged into the Zoom App

        - I have no Breakout Room icon

         

        BTW this is getting very frustrating!
        Over to you,

        Richard

         

          R
          Newcomer
          RichAnd1Author
          Newcomer
          April 7, 2022

          I just had my issue resolved. Embarrassingly, it turns out because I have 2 accounts I hadn't enabled Break Out Rooms in the new paid account, which was the one that needed the icon. All fixed now.

          C
          Newcomer
          cindy0112
          Newcomer
          July 31, 2023

          I discovered that breakout rooms are not automatically enabled. I found the chatbot on the Support page and learned this: Log into your Zoom account and find the Settings tab. Then click on In-Meeting. There is a long list of settings, one of which enables breakout rooms. 

            C
            Newcomer
            cindy0112
            Newcomer
            July 31, 2023

            Pasting the Chatbot response:

            Enabling meeting breakout rooms - User

            To enable the breakout room feature for your own use:

            1. Sign in to the Zoom web portal.
            2. In the navigation menu, click Settings.
            3. Click the Meeting tab.
            4. Under In Meeting (Advanced), click the Breakout room toggle to enable it.
            5. If a verification dialog appears, click Enable to verify the change.
            M
            Newcomer
            MartyIUP
            Newcomer
            February 6, 2024

            ...what about on my phone? (apple or android)    even after logged in, and for a meeting I scheduled... no Breakout Room option...  on desktop, yes - but not on phone

            Terms & ConditionsAccessibility statement
            Copyright © Zoom Communications, Inc. All rights reserved.