从中国地区登录ZOOM，出现错误代码13215.什么原因，如何解决？

[错误代码13215]

错误代码13215

[K-C]

ZOOM 正在强迫中国用户升级到付费用户才能加入会议，而其他国家和地区的用户不用，这是荒谬的，不公平的，歧视性的！

[AlexLiang]

已购买付费账号，中国大陆地区的IP还是加入不了会议。非常无语

[SeanLin]

什么时候能给解决这个问题呢？

[K-C]

The only sulotion ZOOM provided is tell articipants from China to upgrade to pay account, it's discrimination, since participants from other regions can join for free.

Stop wasting your time, just file a ticket for refund, and go to Federal Communications Commission file a complaint regarding  this discriminatory treatment of Chinese participants

[wintop]

我是付费账户，在海外创建的zoom会议号，但是中国的同事还是无法加入，错误代码提示13215

[CoachLucy]

Wintop, 你的问题解决了吗？我也出现和你一样的问题。

[AlexLiang]

我也出现了同样的情况，现在解决了吗？

[rs11220077]

還沒有解決，很困擾

[路得]

请退款！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！

我是中国付费用户，现在账户无法使用提示错误代码13215

[Jing]

你好！

看到你的截图上显示你并没有登入账号。请你先登入账户后再尝试一下加会。

谢谢。

[JohnsonSmith]

请退款 * * * # # # 

我是付费用户，现在我所有中国客户 不能进入 会议室

提示错误代码13215

[CoachLucy]

Johnson, has your issue been solved? I have the same issue as you.

[JohnsonSmith]

No,  and I found the cases are much worse

1) even my clients in China have registered accounts , some of them cannot join in my meeting
2) new clients in China cannot register new Zoom account in China

[CoachLucy]

Hi Johnson, our situations are very similar. Strangely, I have seen that some Zoom licensed users (in China or overseas) CAN have their China participants access their hosted meetings without problems, even that those participants do not have a registered zoom account. I keep wondering what the difference is between my account and theirs. Both of us are licensed (paid Pro account). My account was registered in Nov 2019. According to Zoom Tech Support Team, my account is provisioned in the US and it is the most common provisioned country for Zoom users. What about your account? Have you spoken to Zoom Tech Support Team? I'm in contact with them and the case hasn't been solved. They are looking into those individual participants (e.g. their display name, account, if any) who cannot join my meeting.

[JohnsonSmith]

I got their reply

it may be solved either Case A  I need to host with a paid account

                    ( For we are using Zoom Pro which is a paid account)

or Case B  the join-in user has a paid-account 

      ( For I try using another paid account login Zoom in China, it fails login with error 1044.  They say that  error 1044 is a problem of registration.  But I was not registering in that moment, I  LOGIN  Zoom system in China using mobile App)

so now, Zoom must provide any solution to us who paid Zoom product and  service

[JohnsonSmith]

my ticket still not solved 

May anyone who  live in US write a compliant letter to Zoom company.

[K-C]

You can do it yourself. Go to Federal Communications Commission website, file a complaint regarding  this discriminatory treatment of Chinese participants.

[K-C]

Registering an account is not enough, ZOOM wants all attendees from China upgrade to paid accounts!!!!!

[CarlaA]

Hi everyone, please refer to this post:

解決済み: Chinese users unable to enter meetings - Zoom Community

Thank you, 

[JohnsonSmith]

Dear CarlaA

The mentioned solution does NOT work

it say either Case A  I need to host with a paid account

                    ( For we are using Zoom Pro which is a paid account)

or Case B  the join-in user has a paid-account 

      ( For I try using another paid account login Zoom in China, it fails to login with error 1044. so they cannot login , how can Ithey use paid account to join in meeting)

May anyone who live in US write a complaint letter to Zoom Company

so now, Zoom must provide any solution to us who paid Zoom product and  service

[rs11220077]

我也一樣有付費，最近一個月，我的中國的客戶無法加入會議，出現同樣的error code 13215, 真的很不方便，請Zoom 相關人員儘速解決問題

[fennysh]

Same problem here!

Now I just want to know who I should contact to get any solution or if I could get a refund...

[Nathan2023]

I am a Chinese paid pro upgrade user. But my clients are unable to access my meeting due to error code 13215. Anyone can help me out???

[Van-Jessica]

Same here. 所有中国地区客人全部无法上Zoom，我是北美付费账号，之前都可以用Zoom为客户提供便捷的视讯服务，现在严重影响服务质量和客户体验。 之前购买时，没有列出中国地区用户不可享受Zoom Basic服务。请Zoom出面解释一下这种先收费，之后任意限制区域的违约行为。

[Ken-Z]

ZOOM 现在是完全忽视我们，关于这方面的提问全部不回答，我上两周因为这事提交了退款的工单，至今没有结果。

ZOOM is now completely ignoring us and not answering any questions regarding this matter. I submitted a refund request two weeks ago, but there has been no outcome so far.

[cnrock]

今天开会遇到了相同的报错 ，受主持人账户限制影响，无法加入会议。 错误代码 13215。