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Zoom Apps stopped working on macOS High Sierra

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amit_m
Explorer
Explorer

‎2022-10-06 07:54 PM

The Apps tab on Zoom stopped working (within meeting or outside) on macOS High Sierra. It shows the following error:

Oops, we hit an unexpected error. Please contact the app developer for support.

Here's the screenshot of the error:

zoomapps.jpeg

This issue is only with our macOS High Sierra systems. "Apps" is still working in newer macOS versions and all our Windows systems.

System specs:

macOS High Sierra
Version 10.13.6
MacBook Air (13-inch, Early 2015)
Processor: 1.6 GHz Intel Core i5
Memory: 8 GB 1600 MHz DDR3
Graphics: Intel HD Graphics 6000 1536 MB

Topics:
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1 ACCEPTED SOLUTION

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ChrisO
Specialist
Specialist

‎2022-10-07 06:04 AM

Hi Amit_m,

 

I think this is a situation where you will want to contact Zoom support Submit a request – Zoom Help Center. The technical support team does not monitor this community.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

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2 REPLIES 2

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ChrisO
Specialist
Specialist

‎2022-10-07 06:04 AM

Hi Amit_m,

 

I think this is a situation where you will want to contact Zoom support Submit a request – Zoom Help Center. The technical support team does not monitor this community.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

Go to solution
Zxi-Issues
Explorer
Explorer

‎2023-03-09 03:43 AM

Did you find a solution for this? At least your investigation tells me something to look for as I am on 10.13.6 as well.

Nice work.

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