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New Zoom Clips Feature: Downloads?

Forum|Forum|2 years ago
August 7, 2023
5 replies
18 views

I am testing out the brand-new Zoom Clips feature, but I don't see any way to download the clips. Will that be added, or am I missing it?

Also, are the facial features such as Touch Up My Appearance mirroring what I have set up in my account? I am noticing a softer filter and wonder how this is managed or modulated.

Thanks!

Nancy

Best answer by KhatC

Okay, I figured it out for you. There is a glitch you need to repair. I checked Admin settings. I am the one and only user of this account, thus I am the Admin. I had to toggle the setting to let anyone download the Clip and, if not, only the Admin would be allowed to download the Clip. Well, I shouldn't have to toggle that on because I should have been able to download it as I am the Admin and only user. I then went back to the web portal and I was allowed to download it, as shown in the screenshot. Long story short: You need to allow Admin download of Clips to happen without toggling on that button to allow everyone to download.

Thanks for letting me know, @NancyMyrland . I'll make sure to pass this along to our Zoom Clips team.

K

KhatC

Employee

Hi @NancyMyrland! The account owner or admin can enable or disable settings such as allowing users who can access clips to download clips on an account, group, or user level. For more information, check out Zoom Clips admin guide. Once enabled, a user can download the clip as an mp4 file. More information available at Zoom Clips user guide.

As for the filter, you can adjust this just before creating a clip by clicking the Advanced Setting dropdown right above "Start recording".

Hope this helps!

N

NancyMyrlandAuthor

Newcomer

I am the admin and only user, so I will check out those settings. I must have missed them when I was reviewing the details on Zoom's website.

Thanks!

Nancy

J

josegomezjr

Newcomer

Nothing I do allows me to download the clip I created. There is no download option as the information above says and there is no setting to enable downloads of clips in my settings. What is going on?

S

Stelfonta

Newcomer

I don't have this option available to download the clip as an MP4, it will only download as an HTML. Is there a fix for this yet? I've looked in the admin section.

A

AAOMTim

Newcomer

Note that the HTML is not a download - it's just an HTML link to view the clip that is stored in the cloud.

D

demoyo

Newcomer

HI @NancyMyrland I have a similar issue, create 4 clips, two able to download, and two shows in black with no thumbnail but can play with no issue and has no download button. Do you know what can be happening?

S

simondrut

Newcomer

I have the same issue as demoyo, some of my clips I can download and others I cannot, all from web client, paid account etc.
I dont see the thumbnail on the ones I can't download. I can play the video with no issue in the clips, but need to download them, which was the reason I used this feature.

S

somurray

Newcomer

I also have a similar issue as @demoyo and @simondrut. The first clip I created and downloaded was perfect and it saved to my computer as an mp4 file, easily opened, easily played, and easily shareable.

However, every clip thereafter has not given the option to save as an mp4 file - when I download the clips, it simply saves as ".file" and I am unable to open or play any of the clips, although I can clearly see them saved on my computer. I have tried to redownload them, I have tried sharing the link and having someone else download them, but now no matter what, the files only save to the computer as this inoperable file type. Why is this and how can it be resolved?

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