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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

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WholesomeZen12
Newcomer
Newcomer

‎2023-05-25 12:42 PM

I have a paid subscription to Zoom and somehow cannot get in to my account today.  It does not recognize my email address.   When I go to Support it asked for 10 digit Zoom meeting number (which I have) But, I do not have the 6 digit profile # and can't sign in to find it out....How do I proceed?

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-31 10:41 AM

Hi @WholesomeZen12 interesting, what is the specific prompt that you are facing when attempting to use your email? You could also maybe leverage google, facebook, or apple login-in methods; have you attempted to reset your Zoom password at zoom.us/forgot_password?

 

Lets start there and let me know your experiences! 

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