Request to Reissue Invoice for 37 Zoom Licenses

[MT_SG]

Dear Zoom Support Team,

We previously reduced the number of licenses from 43 to 37. The corresponding funds were allocated on our card to renew 37 licenses.

However, these funds were not charged, because the invoice was issued for 43 licenses instead, and there were not enough funds on the card to cover this amount.

We kindly ask you to reissue the invoice for 37 licenses, which we will pay immediately, and to cancel the previous invoice for 43 licenses.

Thank you for your understanding and assistance.

Best regards,

Maxim Tarabrin

[Mandel · Accepted solution]

Hi @MT_SG ,

I want to make sure we fully resolve this for you.
Please submit a ticket to our billing department so our specialists can take a closer look at your account. 

Thank you for your understanding.

Zoom Community Team

[MGSR]

Hello @MT_SG!

Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing by submitting a ticket.