Newcomer

Solved

I would like to request a refund.

Forum|Forum|9 months ago
April 9, 2025
6 replies
2 views

Hello. I have cancelled my Zoom subscription 2025. I would like to request a refund.

Billing & Invoices

Best answer by Mandel

Hi @africa0179 ,

Welcome to the Zoom Community!

I understand you’d like a refund for your subscription. As stated in Zoom’s Terms of Service, all subscription fees are billed upfront and are non-refundable. When you cancel a subscription, the cancellation is effective at the end of the current billing cycle and you can still use your paid plan(s) until the end of your service period.

I hope this helps. Let us know if you need further assistance.

Cheers,

Zoom Community Team

M

MandelAnswer

Community Champion | Employee

Hi @africa0179 ,

Welcome to the Zoom Community!

I understand you’d like a refund for your subscription. As stated in Zoom’s Terms of Service, all subscription fees are billed upfront and are non-refundable. When you cancel a subscription, the cancellation is effective at the end of the current billing cycle and you can still use your paid plan(s) until the end of your service period.

I hope this helps. Let us know if you need further assistance.

Cheers,

Zoom Community Team

A

africa0179Author

Newcomer

I have a few questions.

Why do you register my card number on the Zoom website and set up automatic renewal for payment?

I think the automatic payment method ignores the opinions of consumers.

Also, I think it is theft to take money from my bank under the pretext of Zoom’s regulations without properly notifying me of how much time I have left on Zoom.

I think it is an act of ignoring consumers to make a rule that refunds are not given for completed subscription payments and then say that there are no refunds for canceling subscriptions.

I think it is the consumer's right to request a refund if I change my mind after purchasing an online product.

M

Mandel

Community Champion | Employee

Hi @africa0179 ,

I am sorry to hear that you were not aware of the automatic renewal of your subscription. Please note that before purchasing, the following information is displayed in the online cart:

Recurring plans will auto-renew using the payment method on file that you use today and can access and update from zoom.us/billing. You will be charged each period of renewal until you cancel. You can cancel by navigating to zoom.us/billing and clicking 'Cancel Subscription'. You may request cancellation up until the day before auto-renewal for it to go into effect.

If you need further assistance, please reach out to Billing by chat or ticket.

Cheers,
Zoom Community Team

A

africa0179Author

Newcomer

I would like to ask you again respectfully.
I would like to request a refund for my subscription.

D

Dawn70

Newcomer

They’re grimy thieves. Call your bank. These people are completely unscrupulous. I don’t understand people that conduct business like this.

R

rait1980

Newcomer

The fact that it's written in the Terms and Conditions, doesn't make the problem of customer dissatiscation go away. A quick example is Amazon in the Services Industry, I've used many times subscription cancellation option when I see that I don't need their service on the becoming month and they refund immediately. I have alway come back.

With Zoom now, I'm not so sure. I'd rather explore other options than getting stuck with the unwanted billing issue. Hopefully some one in the top management will hear about this feedback.

Greetings,
Rait

D

Dawn70

Newcomer

Exactly. They're just hiding behind the terms of service as an excuse to take your money, with zero regard for actually serving their customers. It's completely unscrupulous.

D

doIreallycare

Newcomer

I am shocked at their behaviour . Real scammers.

M

Mandel

Community Champion | Employee

Hi everyone,

As outlined in Zoom’s Terms of Service, our subscription fees are non-refundable. I understand that there is some frustration around this but - while we are dedicated to review exceptional cases via billing ticket - please note that we are unable to issue refunds for most mid-term cancellations. Our policies are in place to maintain consistency and fairness for all customers, and unfortunately, we are unable to make exceptions in these cases.

Thank you for your understanding.

Cheers,

Zoom Community Team

R

rmahesania

Newcomer

I had subscribe for Zoom Trial in Google Play Store on 4/1/2025 for 14 days and it auto renewed the annual subscription on 4/15/2025 and charged my card $173.19. So I request refund with Google but Google said no refund policy. Google says it is a platform and we already transfer the funds to zoom. I dispute it with my bank but bank also declined my dispute and reposted the charge to my card stating that charge is valid. And top due to dispute Google had canceled my annual subscription which is supposed to cancel next year 4/15/2026. I had called the zoom support to reactivate my subscription or otherwise issue me a refund. And also submitted ticket but all the agents are saying rest assured we will resolve your issue but they are jumping from one agent to another first was Amir, then Rolano, the Reinell no resolution till yet and on top I had provided the credit card letter which shows that they close the dispute in favor of merchant that is Google and zoom. This is unfair how on dispute Google and zoom canceled the active subscription and neither issuing refund as I have purchased annual subscription and I didn't used it.

This is unethical and dishonest business practices on part of Google and Zoom.

I request respectfully to issue refund immediately.

rmahesania

M

Mandel

Community Champion | Employee

Already replied here.

P

PaulLiu

Newcomer

Since I changed the subscription plan from a year to a month, could I get the refund for the rest of the months？

M

Mandel

Community Champion | Employee

Hi @PaulLiu ,

I have reviewed your account and can confirm that you have already received all applicable refunds. Please allow 3-5 business days for the refund to hit your account. No further refunds are possible for this subscription.

I hope this was helpful. Let me know if there are further questions.

Cheers,
Zoom Community Team

E

empower

Newcomer

I'd like to request a refund too. I have not received any email notification from Zoom that it will be renewed.