How to downgrade from zoom one pro to a free account... without cancelling my account | Community
Skip to main content
Newcomer
November 15, 2022
Question

How to downgrade from zoom one pro to a free account... without cancelling my account

  • November 15, 2022
  • 2 replies
  • 1 view

Hello,

I want to downgrade from zoom one pro to the free plan. I still want to use my account on the free plan. 

How do I downgrade? 

2 replies

Bort
Employee
Employee
November 28, 2022

Hi @alex36 

Instructions for cancelling your Zoom subscription can be found here: https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription

This will only cancel your paid subscription and will not deactivate your entire account. 

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Newcomer
January 11, 2023

This does not work for my account.  When I hover the pointer over the "Cancel Plan" button, I get a red circle with a line through it.  I am the owner of the account.

Newcomer
January 14, 2023

do I receive reimbursement of the plan paid if I need to downgrade?