Get work done more efficiently with Zoom AI Companion. The AI Companion Onboarding Center is now live!
Learn moreEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
2023-06-28
03:10 PM
- last edited on
2024-01-17
11:15 AM
by
RN
Hi - I am trying to access Zoom, however I keep getting the message" You are unable to connect to Zoom. Please check your network connection and try again." I read the previous posts in the community and tried uninstalling and reinstalling the app but that does not seem to work. Any suggestions? I am using a MacBook Pro.
2023-06-28 04:43 PM - edited 2023-06-28 04:45 PM
Hello,
How did you uninstall Zoom? Zoom has cookies and cached data that may stay on your computer if you just drag the Zoom application to the trash. If the cookies or cache are corrupt reinstalling may not solve anything until you clear out this corrupt data.
The following Zoom support article explains how to completely u install Zoom.
After uninstalling Zoom completely I recommend rebooting your computer through restart and then installing the correct version of the desktop client for your version of OSX.
Regards
If my reply helped, don't forget to click the accept as solution button!