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Error Message - Issues Connecting

K901S
Newcomer
Newcomer

‎2023-06-28 03:10 PM - last edited on ‎2024-01-17 11:15 AM by Community Moderator | Employee

Hi - I am trying to access Zoom, however I keep getting the message" You are unable to connect to Zoom. Please check your network connection and try again."  I read the previous posts in the community and tried uninstalling and reinstalling the app but that does not seem to work.  Any suggestions?  I am using a MacBook Pro.

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1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-06-28 04:43 PM - edited ‎2023-06-28 04:45 PM

Hello,

 

How did you uninstall Zoom? Zoom has cookies and cached data that may stay on your computer if you just drag the Zoom application to the trash. If the cookies or cache are corrupt reinstalling may not solve anything until you clear out this corrupt data.

 

The following Zoom support article explains how to completely u install Zoom.

https://support.zoom.us/hc/en-us/articles/6618841634957-Zoom-error-on-macOS-You-are-unable-to-connec... 

 

After uninstalling Zoom completely I recommend rebooting your computer through restart and then installing the correct version of the desktop client for your version of OSX.

 

Regards

If my reply helped, don't forget to click the accept as solution button!

 

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