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H
Newcomer
hgardman1
Newcomer
December 27, 2021
Solved

Change my email address

  • December 27, 2021
  • 8 replies
  • 0 views

I want to change my email address because I am unable to access my old email address I am unable to confirm the change...please advise me how to change my email address and

      Best answer by rn-zm

      YEs my email address is no longer working.  It is ***********  I need to change it to ***********  Please

       


      Hi @lrendleman @hgardman1 @hudaktibor @Kickstart for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.

      8 replies

      YaBoiB
      Community Champion | Employee
      YaBoiB
      Community Champion | Employee
      December 27, 2021

      Hello,
      My name is Brandon. Thanks for joining the Zoom Community! The best way to solve this issue since you cannot access your old email address is to choose another sign-in method to access your account and then use the support article below to access your Zoom profile and change the email address associated with your account. 

       

      https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account

       

      B!

      G
      Newcomer
      GarethWaterman
      Newcomer
      April 21, 2022

      This doesn't work since it relies on seeing a confirmation e.mail sent to the old account.  As stated in the question, if you don't have access to the old account, how does one change the e.mail address associated with the zoom account?  Please try to answer the question rather than re-iterating the standard process…

        R
        Newcomer
        rvcpo1
        Newcomer
        April 21, 2022

        I have already bought a new PRO account, because after 3 days of my efforts to explain the problem, I simply did not succeed. I can't access the old email because it's canceled. So I can't download the verification code. Logically, I can't change the mail in my account, because I can't get into it.

         

        R
        Community Manager
        rn-zm
        Community Manager
        January 3, 2022

        Hey @hgardman1, for this unique discussion, you can contact our Zoom technical support and they can further look to assist you with your issue! If you have any issues opening a ticket, please let me know and I can further help! Thanks

        R
        Newcomer
        RVC
        Newcomer
        April 19, 2022

        Hello

         I'm having the same issue and if you have a solution I'll be really happy to hear.
        I created my account in  2020 and I used the email of my previous company to do it. This email is no longer working , I never changed my account email during this time a I can't access my zoom account now to change it. Now I want to update my email but to confirm this switch, zoom sent an email to my previous email which I don't have access anymore (the email was deleted). So I don't have any means to access the old email to finalize the process. Do you know another way to confirm the switch?

         

          R
          Newcomer
          RVC
          Newcomer
          April 19, 2022

          The account name is Konferencia RVC - PRO. I have got personal accout too, Basic.

           

          C
          Newcomer
          Cats4sale
          Newcomer
          April 20, 2022

          My old email address was: ***********   This is no longer usable.

          My new email address is: ***********

           

          R
          Newcomer
          RVC
          Newcomer
          April 20, 2022

          Account name: Konferencia RVC

          old address: ***********

          new address: ***********

          R
          Newcomer
          RVC
          Newcomer
          April 20, 2022

          I use this new email: *********** for my personal Zoom - Basic. Can I use it for both? If not, please change it to ***********

           

          M
          Newcomer
          mooz07162022
          Newcomer
          July 16, 2022

          As of 2022-07-16, this issue remains.  I am suspicious it cannot be fixed in a simple way for all account configurations.  Suggestion:  just create another account.

            K
            Newcomer
            Kickstart
            Newcomer
            October 17, 2022

            I too have been unable to resolve the issue of an invalid old email account.  Support puts me in a loop and routes me back here.  Should I just remove all the personal info I can and allow the Zoom account attached to the old email to go dormant whilst I create a new Zoom account with a valid email address?

            YaBoiB
            Community Champion | Employee
            YaBoiB
            Community Champion | Employee
            October 19, 2022

            Hi All, 

             

             An inactive email address from an older account "could" have been removed from our system. If you would like to either give me the support ticket number that you used so that I can look up the ticket or you can DM me your email address and I can look it up for you in our system. 

             

            Thanks,

            Brandon

            YaBoiB
            Community Champion | Employee
            YaBoiB
            Community Champion | Employee
            October 24, 2022

            @Kickstart, @

             

             If I have resolved your issue can please press the accept as Solution button?

             

            Thanks, 

            Brandon

            H
            Newcomer
            hudaktibor
            Newcomer
            January 12, 2023

            Same issue here. My old e-mail address has already been deleted and the confirmation code will arrive here. I made a new Zoom account, but here I don't get a support. I have pro account for my old email but I can't log in because the confirmation code doesen't arrive anywhere.

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