Account hacked and payment taken | Community
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Newcomer
AlexanderH2021
Newcomer
November 16, 2021
Question

Account hacked and payment taken

  • November 16, 2021
  • 1 reply
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My account was hacked and zoom took £575 out of my account over 3 weeks ago. They are being really unhelpful on phone and email about returning the money and I seem to be no closer to any kind of resolution. (Posting via a friends account as I can’t even access mine after it was hacked) has anyone experienced similar? 

1 reply

ZoomVA
Community Manager
ZoomVA
Community Manager
November 16, 2021

Please contact Zoom Trust & Safety via this webform. You'll want to select "Report abuse to Trust & Safety" > "Somewhere else" > "Account Takeover." Please include all relevant details that will help our Trust & Safety team research this incident.

    A
    Newcomer
    AlexanderH2021Author
    Newcomer
    November 17, 2021

    I’ve been in discussions with zoom for over two weeks and all they say is it is being looked at with no updates. Anyone who has payment details stored on their zoom account should remove them unless you can afford for hundreds of pounds to be taken from your account and still be chasing a refund three weeks later! I’ve rang three times and emailed about ten times 

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