zoom rooms don't display password window when join a meeting

I have 2 zoom rooms accounts that I use on Logitech devices, everything was working fine before, recently when one account joins a meeting, the password window does not pop up automatically, I need to manually tap the screen to pop up, I have access to a keyboard, when joining a meeting, use alt+ctrl keys and switch the application window, I can see the password window, what is the problem?
btw, I can confirm that it has nothing to do with Logitech devices, the zoom room client has been reinstalled, is it related to Windows settings?