Zoom Room Updates

Forum|Forum|2 years ago
July 26, 2023
2 replies
1 view

Hi All,

Every once in a while an update will push out for Zoom Rooms, and Zoom Rooms won't let us start or join any meetings. Pretty much, if an update pushes out, Zoom Rooms won't work until we update it.

The issue is that we won't know when an update gets pushed out and a very important meeting will be scheduled. And we don't find out that the room needs to be updated until after the meeting was supposed to start.

Is there a way to stop updates from locking up Zoom Room? O

Ohkawa

Community Champion | Customer

Hi, @user12

According to the support article, account administrators can set the time for automatic updates in the device's admin menu.

Device management for Zoom admins – Zoom Support

You may want to try this.

Please mark this post Accepted if it helped you !

U

user12Author

Newcomer

Thank you for the reply but that did not solve my issue. I had set the Zoom Rooms to automatically update between the times of 12am-5am but our Zoom Room still got locked up because an update came out in the middle of the day.

When I say "locked up", I mean that when there is an update available, Zoom Room's displays the message "some of your zoom rooms devices need to be upgraded to join this meeting". So then, I go to update Zoom Rooms and it works just fine again.

The issue is that occasionally these updates will come out right before an important meeting and I can't constantly be monitoring the Zoom Room for an update. Is there a way to stop Zoom Rooms from NEEDING to update when there is an update available?