Zoom Room PolyCom Callout Disabled

Hi Folks -

I have a Polycom Trio 8800 and recently provisioned the phone to be a Zoom Room controller.  I assigned the phone a Zoom Phone license and phone number as well, however whenever I try to call out by pressing the "Phone" button on the Polycom, it tells me "callout disabled please contact admin"

Not sure if this is a Polycome issue or Zoom Room issue.