Zoom Room PolyCom Callout Disabled

Forum|Forum|4 years ago
November 3, 2021
2 replies
1 view

Hi Folks -

I have a Polycom Trio 8800 and recently provisioned the phone to be a Zoom Room controller. I assigned the phone a Zoom Phone license and phone number as well, however whenever I try to call out by pressing the "Phone" button on the Polycom, it tells me "callout disabled please contact admin"

Not sure if this is a Polycome issue or Zoom Room issue.

ChrisO

Participant

Did you add the phone license after provisioning the phone for the Room or before?

R

RichardRykowskiAuthor

Newcomer

I added the phone license after provisioning the phone

ChrisO

Participant

I do not think it Poly issue (may be related to that model), but we use Poly C60 trio and are able to place outbound calls. Have you double-checked the phone settings under "User & Rooms" to verify "block external calls" did not get turned on somehow?