ZOOM Room Camera distortion - Logitech | Community
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KWIRL
Newcomer
January 12, 2023
Question

ZOOM Room Camera distortion - Logitech

  • January 12, 2023
  • 1 reply
  • 2 views

Hi All, 

 

Wondering if anyone has seen the below issue .

 

We have five rooms all setup with exactly same kit and since last week are all randomly showing "lines through both camera" this is sporadic but can last for a couple of mins when it happens . All five rooms are showing same issues since return from Christmas break ... these five rooms have had no issues since installed 8 months ago . 

 

Dell laptop running ZOOM Rooms (latest room firmware)

Logitech Brio as room camera

Logitech Rally Plus kit with Rally cam as presenter view 

 

All Logitech firmwares have been upgraded also to latest . 

 

Any help or similiar issues would be greatly received 1

      1 reply

      CarlaA
      Community Manager
      CarlaA
      Community Manager
      January 13, 2023

      Hi @KWIRL, thank you for your contribution to the Zoom Community. I am sorry to hear that you are experiencing this issue. Our Engineers have reproduced the issue on our end as well and found the root cause.
       
      The issue is expected to be fixed on the 5.13.5 version which will be released in the coming days.

      While waiting for a fix, we have these work arounds that can resolve the issue for the time being:


       
      Work Around 1 - Disabling video de-noise in the advanced video settings can avoid the issue.

      On your Zoom App, Go to > Settings ( By clicking on the Upper right hand corner 'gear icon')
       
      Select ‘Video’ > Advanced > Uncheck  ‘Optimize quality of the video | send with de-noise
       
       
      Work Around 2 - Roll back to Previous Zoom Version 5.12.9 (Downgrading to 5.12.9 fixes the issue)
       
      Roll back and re-install instructions for Windows
       
      First uninstall the current Zoom version (Windows)
       
      The following steps should help get the old installation cleared, and get Zoom reinstalled and working for you.
       
      Could you please run the CleanZoom application, and then restart your computer when it's finished?
       
      Once done restarting please visit this link  

      EXE 64-bit:
      https://zoom.us/client/5.12.9.10650/ZoomInstaller.exe?archType=x64 this will automatically download the previous version for you.
       
      Roll back and re-install instructions for MAC
       
      Click on the Zoom Icon at the dock while you have the Zoom Client running.


      On the upper left you will see zoom.us, click on Uninstall


      Once Zoom is completely uninstalled,  visit this link below to roll back to the previous version.
       
      For Intel Processors
      PKG: https://zoom.us/client/5.12.9.13190/Zoom.pkg
      M1 Processor version:
      https://zoom.us/client/5.12.9.13190/Zoom.pkg?archType=arm64

       

       

      I hope this helps! Thank you for your patience. 

      Carla,
      Zoom Community Team

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