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Newcomer
DuncanTech
Newcomer
April 19, 2022
Question

Zoom and Teams on Polycom Group 500

  • April 19, 2022
  • 1 reply
  • 8 views

I am trying to get Teams and Zoom to both work on a RealPresence Group 500. I can set up Teams and Teams works fine without any issues.

 

I set up Zoom and Zoom seems to take over the Polycom. Zoom then works but Microsoft Teams does not.

Here is our settings when Teams is set up and working but the second that I enable the room in Zoom, it removes these settings and uses the Provision server instead.

 

We use the API connector with our 3 rooms and calendar integration.

 

Any thoughts?

 

    1 reply

    ThatMatMik
    Employee
    ThatMatMik
    Employee
    April 19, 2022

    The Poly Group series can either be registered to Zoom (managed as a Zoom device with FW  6.1.7.2 or later) or registered to Microsoft Teams - not both at the same time.   

    https://support.zoom.us/hc/en-us/articles/202445433-Conference-Room-Connector-supported-devices

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