Virtual Background Default and Blur Don't Work

Forum|Forum|2 years ago
September 11, 2023
1 reply
2 views

I am enrolled in Zoom One.

I created a virtual background for my room. The virtual background is green checked as my default on the Settings page HOWEVER, it does not load onto my screen when I try to apply it. I can only apply the canned backgrounds from the App on the screen.

As well, the Blur function elicits an error message when I hit the blur button as well.

Please assist. Thanks.

Dan

Setup and Configuration

CarlaA

Community Manager

Hi @danlibby, thank you for your contributions to the Zoom Community.

Can you confirm that you are logged into the correct Zoom account when accessing the meeting?

Thanks!

D

danlibbyAuthor

Newcomer

Thanks for your reply Carla. I am logged into my account using my password. Looks like I can apply my customized virtual background. However, there is no blur option in the virtual background descriptions.

Thanks

Dan