Updating Zoom Controller to latest version in Crestron TS

We are also having this issue. 

I am also seeing this issue. Has anyone discovered a solution? My TSS-1070 devices appear in the Zoom ZDM, and the devices show the App Update as pending in the Zoom console, but the updates never complete. Attempting to update them from the Crestron devices themselves result in an "app update is not required" message. Devices are running the latest Crestron Firmware, and are stuck on Zoom Room Controller 5.13.0 (5.14.5.1964) is the most recent version as of the posting of this message. 

I am having the same issue. I opened up a ticket with both Zoom and Crestron. Both told me they have not seen this and I said there are a lot of people saying this is an issue. So Zoom escaleted it to the engineering and Crestron told me its a Zoom thing since there firmware updates fine to the panel.  Ill let everyone know if i hear anything more. 

I have opened a ticket with Crestron, waiting for their reply. Will update here once I hear from them. We are missing all new features that released in Zoom Rooms because of this

Has anybody found a solution for this? I'm stuck as well

Have this been figured out? We have panels in which are behaving this way. Any solution?

Finally Crestron started supporting ZDM with their latest firmware. We have upgraded all the Touch Panels to latest and now we can push the Zoom room updates straight from the Zoom admin page itself. 

Experiencing very similar issues with Crestron Mercury-x controllers and TS-1070 controllers/schedulers that will not show any available Zoom app updates in the Zoom admin portal past 5.12.0 or 5.13.0 for the 1070's. 

Firmware for the Mercury X devices seems to be 1.4738.00011 which may mean it's behind some of the versions mentioned working here. The devices also aren't enrolled in ZDM and may explain why we can't find these updates on the admin portal. All crestron documentation though that I have come across points to using the  Zoom admin portal to update these devices without any mention of needing to be on a particular firmware version. Seems odd to me to release a product for Zoom that wouldn't be able to support Zoom updates out of the box unless this has changed with Zoom's patches requiring newer versions of Crestron Firmware over time. At this point just venting a little, but still trying to learn and add to pot in case Zoom doesn't know this issue is still affecting folks.