Some of your Zoom Rooms devices need to be upgraded to join this meeting | Community
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Explorer
ChillyAutumn
Explorer
May 9, 2023
Solved

Some of your Zoom Rooms devices need to be upgraded to join this meeting

  • May 9, 2023
  • 15 replies
  • 1 view

We have 3 Zoom Room's (2 using Yealink A20 video conferencing systems - bar and tablet), and the other is on a PC. The PC one is fine, but the 2 Yealink A20's both have the message pictured (and the subject of this post).

 

All are on the latest firmware and it will not let me do any meetings either between them or externally. Even if I just do 'Meet Now' with no invitees I get the error 'Some of your Zoom Rooms Devices need to be upgraded to join this meeting. Please contact IT for assistance'

 

Firmware versions:

Yealink MeetingBar A20 - Firmware: 5.14.5

CTP18: Firmware version 5.3.0

 

Yealink MeetingBar A20 - Firmware: 5.14.5

CTP18: Firmware version 5.3.0

 

Can anyone help me do this! I have some really urgent meetings that we've had to cancel because of this! I have NO option to upgrade the firmware any higher on any of the devices listed above.

 

I suspect the issue is the firmware on the tablets (CTP18) is not supported, but it's not giving me an option to upgrade further? It says it's on the latest firmware.

      Best answer by ChillyAutumn

      I have managed to fix this by myself.

       

      For anyone using the Yealink A20 (or a similar Yealink product I presume).

       

      The issue for me was the Controller's firmware was no longer compatible. It was on 5.3.0 but the minimum supported FW version is 5.4.0.

       

      I navigated to the IP address of the controller and logged in (if you have never done this the login is probably still the default: admin and password 0000).

       

      Once logged in I went to settings and then upgrade.

       

      I found the file here - https://support.yealink.com/en/portal/docList?archiveType=software&productCode=99898a459cbd1a3f (I personally went for the one with the latest firmware version: CTP18-137.310.0.12). I downloaded the file, and then uploaded it in the upload section on the yealink web browser.

       

      After about 30 minutes the upgrade was complete. Once this was done I then had the option to upgrade the firmware higher than 5.3.0 and it is now on 5.14.5.

       

      I hope this helps someone if not all of you!

      15 replies

      Show previous replies
      S
      Newcomer
      Surger
      Newcomer
      May 10, 2023

      If you have any other scheduling displays or iPad apps associated to the room which are not compliant with the Quarterly Lifecycle Policy, this could be causing the issue.

      This can most likely be caused by the Quarterly Lifecycle Policy coming into effect on May 6th 2023 and iPad or android tablet apps not having the minimum version required. 

       

      For more info see Zoom-Software-Quarterly-Lifecycle-Policy

        D
        Newcomer
        dannyman
        Newcomer
        May 10, 2023

        I asked for support for this and the guy was like "I would just reinstall the Zoom Room software."

         

        Anyway, we have a fleet of older Mac Minis talking to a variety of iPads. All the software appears to meet the minimum version requirements, but these older Mac Minis are slow and top out at Monterey so I may try buying a new Mac Mini to see what happens.

        D
        Newcomer
        dannyman
        Newcomer
        May 10, 2023

        Update: uninstalling the Zoom Room software and installing it again, (same version) has fixed this problem for me on a Mac Mini.

        T
        Newcomer
        tuenguyen
        Newcomer
        May 12, 2023

        I found the root cause and solved this issue after upgrade newest Poly Trio8800  firmware v7.2
        Our VC room has devices as below : 
        - Poly G7500 : firmware 4.0.1-380048

        - Poly Trio8800 : firmware 5.9.5.3162

        - TC8 : 4.0.1-211044

        - Poly IP Table Microphone : 3.0.0.1133

        Yesterday, I tried upgrade newest Poly G7500 firmware but cannot fix 

         

         


         

        G
        Newcomer
        GGomez
        Newcomer
        May 16, 2023

        Hello there!

        hope all of you are well...

        we have 5 zoom room kit yealink CP960 and all of them with the same issue.

        after updated to the last firmware on the CP960 (and updated the android version) everything back to the normal BUT unfortunately the UI as change and is hard to said but the original from yeanlink it looks better for the users than the regular zoom home screen.

        Best 

        D
        Newcomer
        DarthMacGyver
        Newcomer
        May 17, 2023

        I had this issue on Windows 10 ZR 5.14.5 with an iPad controller. Just updated the ZR Controller app manually from the iTunes store and it solved the issue. For some reason Zoom wouldn't auto update the app or recognize it was out of date.

        NickMuellerZoom
        Employee
        NickMuellerZoom
        Employee
        June 5, 2023

        @DarthMacGyver if your iPad was not enrolled in/for Zoom Device Management, the Zoom admin portal can't be used to upgrade the app.  You can also use your own MDM, e.g. JAMF, of course.

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