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M
Newcomer
Mindtapgrp
Newcomer
December 27, 2021
Question

Recovering Recordings

  • December 27, 2021
  • 2 replies
  • 0 views

Hello Zoomies,

 

 I recently recorded a zoom call and can't find or recover the recording. Can someone assist with this issue?

 

Thanks

    2 replies

    Bri
    Community Manager
    Bri
    Community Manager
    December 27, 2021

    Hi @Mindtapgrp! Was it a cloud or local recording? 

    M
    Newcomer
    MindtapgrpAuthor
    Newcomer
    December 27, 2021

    It was the cloud recording.

    B
    Community Champion | Employee
    Bigshout
    Community Champion | Employee
    January 5, 2022

    Hi Mindtapgrp, if you cannot see the recording within the portal, you will need to raise a ticket with Zoom Support, They will have access to your account once you provide permission and can then search the back end for the recording. 

    Options to contact support can be found via this link https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

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