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Newcomer
March 21, 2022
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Pairing to controller

  • March 21, 2022
  • 1 reply
  • 4 views

We don't have zoom rooms , just meetings to run our yoga classes, however all of a sudden it is saying can't pair with controller, and we get the blue screen. Any idea how to stop this?

    Best answer by tb124

    The meetings software will not show "pair with controller" - Please double check the software that is being run.  You may have accidentally downloaded Zoom Rooms software vs Zoom software.  Make sure to completely remove Zoom Rooms software as it will auto-launch when you log into the computer.

    Latest downloads for each type of software are here: https://zoom.us/download

    You want "Zoom Client for Meetings"

    1 reply

    tb124
    Employee
    tb124Answer
    Employee
    March 21, 2022

    The meetings software will not show "pair with controller" - Please double check the software that is being run.  You may have accidentally downloaded Zoom Rooms software vs Zoom software.  Make sure to completely remove Zoom Rooms software as it will auto-launch when you log into the computer.

    Latest downloads for each type of software are here: https://zoom.us/download

    You want "Zoom Client for Meetings"