Option to record locally is no longer an option in Zoom Room. | Community
Skip to main content
R
Newcomer
rwilhit2
Newcomer
October 17, 2024
Question

Option to record locally is no longer an option in Zoom Room.

  • October 17, 2024
  • 1 reply
  • 0 views

Extron ZRTP Pro 1025t Controller app:  6.1.12 (3035)
Windows 10, 64bit Zoom Room app:     6.1.11 (4556)

 

We do not allow recording by default. The option to allow a client to record via the participant settings on the Zoom Controller is what we decided was best for our rooms. About two weeks ago, participants who are given permissions now only have the option to record to the cloud. Usually we will set them as a co-hosts and they can choose to record to the cloud or locally. All things appear to be the same except for the "Record locally to computer" option is now missing.

The settings to allow participants to record locally is enabled on the Zoom Room admin web settings and the same for the participant's app settings. If a participant hosts their own call by themselves, the option to record locally is there. So this appears to only be an issue within the Zoom Room hosted calls. 

1 reply

ArvinG
Employee
ArvinG
Employee
October 17, 2024

Hello @rwilhit2 – If the settings are in place from the portal but it's still missing in the controller, I would recommend updating to 6.2. I know there are a few bug fixes that comes with this newer version that might resolve this.

R
Newcomer
rwilhit2Author
Newcomer
October 17, 2024

The controller has always had record to the cloud and never a local option. It is the participant's and their zoom interface that is missing the feature.  Having that said, the next step is to update in about 30 minutes to test and see if a bug fix catches it. 

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.