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Newcomer
EiMJoeyChen
Newcomer
August 30, 2021
Solved

[M365] Calendar connection issue

Greetings,

 

Recently we migrated our Zoom account to a new tenant, i.e. associated SSO users within new domain, integrated the calendar of new domain. However it brought an extremely unstable connection between Zoom and M365(both authentication methods[OAUTH, Static Credentials] I have tried for that). Even all of the types of error code I have encountered I think, like unknown, connected(but not active, cannot read calendar information), error, etc.

 

Any suggestions can help solving this type of problem?

Thank you in advance,

 

Joey

    shaneatzoom
    shaneatzoomAnswer
    Community Champion | Employee
    September 2, 2021

    Hi Joey, it looks like it would be best to open a support ticket here and let our TS team assist.  In the meantime, I'd recommend creating a new calendar integration in that listing and following our Support article on this integration to the letter to see if you possibly missed a step along the way.  You can find it here.

     

    Please go ahead and 'accept as solution' when you see this note and get a ticket open so we can help you further.

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    1 reply

    shaneatzoom
    Community Champion | Employee
    shaneatzoomAnswer
    Community Champion | Employee
    September 2, 2021

    Hi Joey, it looks like it would be best to open a support ticket here and let our TS team assist.  In the meantime, I'd recommend creating a new calendar integration in that listing and following our Support article on this integration to the letter to see if you possibly missed a step along the way.  You can find it here.

     

    Please go ahead and 'accept as solution' when you see this note and get a ticket open so we can help you further.

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