Local Zoom Room device Sharing Mouse Lag | Community
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AaronVUni
Newcomer
September 6, 2023
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Local Zoom Room device Sharing Mouse Lag

  • September 6, 2023
  • 1 reply
  • 3 views

We have 2 new Zoom rooms which our vendor is assisting to install. When controlling the house PC to show local content (not in a zoom meeting), the mouse response is about a half second delay and causing issues for our employees trying to present to users in the room. I have opened a support ticket with Zoom and I'm hoping to get a response soon. Any help is appreciated.

Best answer by AaronVUni

I fixed this issue by adjusting the refresh rate on the Video card from the Zoom room Crestron PC. It was running at 30hz. I forced the video card to output at 60Hz and it was again acceptable for use. The TV display could handle it. Hope this helps!

1 reply

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Noelle_63
Newcomer
March 1, 2024

Hi Aaron,

 

Did Zoom resolve this issue for you. We have the same issue happening.

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AaronVUniAuthorAnswer
Newcomer
May 22, 2024

I fixed this issue by adjusting the refresh rate on the Video card from the Zoom room Crestron PC. It was running at 30hz. I forced the video card to output at 60Hz and it was again acceptable for use. The TV display could handle it. Hope this helps!

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