Issue with uploading videos to content library for zoom room signage, stuck on transcoding?

Forum|Forum|5 months ago
August 20, 2025
2 replies
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I have been using the signage to show a mp4 video exported from a power point, today i went to upload a new version of the video and it just gets stuck on transcoding, I tried deleting it and re-adding it, tried uploading other videos, but they all just get stuck transcoding with the spinning wheel. Has anyone else had this issue today?

I was last able to upload a video a few days ago.

Room Systems

Best answer by Ray_Harwood

Welcome to the Zoom Community, @mbrill.

Are your videos still stuck? I’m thinking this might have been related to the service outage that day: https://www.zoomstatus.com/incidents/1q7ch091fq48

If your video is still stuck, I suggest entering a Support Ticket with all the details.

Ray_HarwoodAnswer

Community Super Champion | Customer

Welcome to the Zoom Community, @mbrill.

Are your videos still stuck? I’m thinking this might have been related to the service outage that day: https://www.zoomstatus.com/incidents/1q7ch091fq48

If your video is still stuck, I suggest entering a Support Ticket with all the details.

M

mbrillAuthor

Newcomer

It was fixed the next day, thanks!