host key option is blocked.

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I have pro version account. Host key option is blocked message says it is blocked by admin??? and that it is available only for versions 5.7.0 or newer????

I have a weekly meeting and want to allow others to host the meeting using the host key. Can I do this with my level of account? Is so then how? the host key option is blocked?

ZoomerIT

Community Champion | Employee

Hi @happyzoomer1 ,

Thank you for contacting the Zoom Community! I am sorry to hear that you are experiencing this issue. If the host key option is blocked and you are seeing a message that it is blocked by the administrator, this means that the administrator of your Zoom account has disabled the host key feature.

Please reach out to the Admin/Owner of your Zoom account to further assist. You can find this information by logging into your account > go to Account Profile > then look for the Account Owner.

I hope this information helps you and have a wonderful rest of your week!

Thanks!

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Vancouvermeet

Newcomer

I am the owner of the account (Pro version) and I have a host key enabled in the settings but no claim host option appears. I'm not sure I see the host feature being blocked, just that the option isn't there at all. Is this a different version of the same problem?

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nksapirman

Newcomer

I'm having the exact same problem. I am the account owner.

In the account settings, the option "Allow Zoom Rooms to start meeting with Host Key" is greyed out and says "Locked by admin". I am the admin!

Please provide any help on how to fix this issue.

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