Downgraded to basic and lost access to cloud recordings. Can I get them back by re-subbing? | Community
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Ryan7777
Newcomer
January 30, 2023
Question

Downgraded to basic and lost access to cloud recordings. Can I get them back by re-subbing?

  • January 30, 2023
  • 1 reply
  • 0 views

Hello

I had an account which my organisation got for me, but it looks like it has expired (now a basic account). Is there any way to access my cloud recordings?  or would I need to re-subscribe?

      1 reply

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      Newcomer
      fdp24
      Newcomer
      January 7, 2025

      I have the same question.  Our previous admin downgraded us before recordings could be downloaded and saved locally. Is it possible to recover any recordings?

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