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Newcomer
chels0
Newcomer
May 30, 2023
Question

Digital Signage - Not Displayed

  • May 30, 2023
  • 2 replies
  • 11 views

Hello,

 

I am having issues where my Digital Signage won't display on the TV.

  • The Zoom Room is set to Digital Signage Only
  • Digital Signage is currently enabled with the regular content uploaded
  • The TV is currently on the correct input/output

 

This was working previously, and now it's showing a screensaver of San Franscisco bridge instead. It shows the Banner like normal and as needed, but it doesn't show any of my digital signage. I don't see any offline or error codes, and nothing out of the ordinary. I deleted and re-uploaded the content library, but it still is not displaying. 

    2 replies

    F
    Newcomer
    FabianCurtis
    Newcomer
    May 30, 2023

    It seems like you are experiencing issues with your digital signage not displaying on the TV in your Zoom Room. To troubleshoot this, ensure that the Zoom Room is set to Digital Signage Only and that digital signage is enabled with the correct content uploaded. Additionally, double-check that the TV is on the correct input/output

    C
    Newcomer
    chels0Author
    Newcomer
    May 30, 2023

    Hello! Thank you for the response. As mentioned in my original post, all of those things are already set and correct. 

      S
      Newcomer
      SCIDC
      Newcomer
      June 13, 2023

      Same issue. Digital signage simply is no longer working. Our TVs show the set screensaver, but the digital signage will not play.

      C
      Newcomer
      chels0Author
      Newcomer
      June 13, 2023

      I was never able to resolve it. Honestly, it just reset itself the next day and went back to normal. I was also experiencing a few issues with trying to launch the controller, so I wonder if you are able to get into the TV/Computer it's displayed to, you can reset the device? 

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