Consumer Android Room Control App not connecting permanently | Community
Skip to main content
Newcomer
December 26, 2023
Question

Consumer Android Room Control App not connecting permanently

  • December 26, 2023
  • 1 reply
  • 3 views

I've installed latest downloadable app for Android to an android touch panel and I can connect it to the zoom room using the pairing code after I log in to zoom. But this Android panel should not require users to log in. We need the panel to connect with the pairing code.
I log in to zoom with admin account and when I try to choose a location, there is an error similar to "Version 5.4... cannot select..." or similar.
This is unexpected since the running app version is more like 10.17...
Is there a reason the downloadable app will not allow permanent pairing like by entering the key for the room rather than the pairing code?
In the past I linked an iPad to the room and it remained regisered all the time.
I wondered if there is a flag to launch the controller in a mode that is not user dependent on the android tablets.
Thanks for any advice.

1 reply

ndasusersAuthor
Newcomer
June 14, 2024

That confused everyone and zoom tech support could not explain it. The problem was the device was too small so zoom app decided it was a phone belonging to a personal user or just not able to display the interface to zoom liking and would not load in a way to allow permanent room control.