Breakout rooms wouldn't close; couldn't see all breakout rooms | Community
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Newcomer
October 3, 2021
Question

Breakout rooms wouldn't close; couldn't see all breakout rooms

  • October 3, 2021
  • 1 reply
  • 1 view

Hi,

Problem 1:

I was the Zoom host for a meeting with close to 250 participants. I was on a MacBook Air. I wanted to use all 50 breakout rooms (not knowing it would only work for 200 participants), so I created 50 breakout rooms for Zoom to automatically assign the participants. I then wanted to see who was in which breakout room because I needed to move certain participants around, but I could only see breakout Rooms 1 - 22. Is there a way to be able to see all 50 rooms and move or exchange participants?

 

Problem 2:

When I clicked on "Close all rooms," not all of the rooms closed. And those that did closed very slowly. The button  to close the breakout rooms appeared several times, and I clicked it each time. But at least one participant was left in a room that wouldn't close (and she said she didn't have the button to click to leave the room). Was there something I could have done to close the rooms more quickly or more efficiently?

 

Thanks for your help.

    1 reply

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 4, 2021

    Hi @rubygrad 

     

    You may have been having some performance issues being right up to the limit on breakout rooms and with a large number of participants like that.

     

    I have also seen oddities with breakout rooms when the Host or Co-Hosts are on an old version of Zoom, or even when there are miss-matched versions between Hosts - and maybe in the meeting at large.

     

    I'd do you best to ensure everyone is update to date. These is actually a setting in your web settings to require everyone to be on a certain version, or the latest version.

     

    Hope this helps.

     

    Rupert   

    Newcomer
    October 5, 2021

    Thanks Rupert. We have another large call this Saturday, so I'm recommending we also get the 100/1000 option.